Box Office Manager Full-Time Xtream Arena and GreenState Family Fieldhouse

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

TheBox Office Managerwill control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing equipment materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection training motivation and evaluation of all Box Office personnel and he management of all aspects of customer service related to internal and external customers.

This role pays an annual salary of $55000$60000 and is bonus eligible.

Benefits for FullTime roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until July 4 2025.

The 5100 fixedseat 6600 concert capacity) Xtream Arena powered by Mediacom serves as a highly accessible and most importantly right sized venue for concerts family shows and special events. The arena is home for University of Iowa Volleyball and the Iowa Heartlanders ECHL hockey teams. With the arenas direct connectivity to the 32000 sq. ft 5court GreenState Family Fieldhouse the facility enables this community to become a signature attractor of both amateur and professional sporting events.The venue is owned by the community development corporation ArenaCo and managed by OVG.

• Build all events in the ticketing system including seating manifests price tables hold/kills discounts presales etc
• Oversee all financial reconciliation in regards to daily reports monthly reports and event settlement
• Manage all information being sent and posted through ticketing system
• Act as systems administrator for ticketing system and liaison between staff promoters presenters and the facility
• Responsible for system upgrades occasional testing of new software and routine maintenance and troubleshooting
• Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services
• Update and relay all boxoffice related event information to each department and client
• Investigate and resolve ticketrelated issues
• Responsible for season ticket renewal mailings processing of season ticket monies and printing/mailing of season tickets
• Responsible for all season ticket holder customer service related upgrades priority point systems etc
• Responsible for the collection of all ticket monies tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies)
• Work with sales reports/ticket revenue updates
• Work with sales and marketing departments to set up various ticket discounts and promotions
• Oversee will call for all ticketed events ensuring compliance to all relevant ticket laws
• Process/fill approved charity ticket requests; document all complimentary tickets issued
• Track attendance for all events including presales walkups promotions discounts etc
• Process donor seat selection and retention
• Manage of all aspects of customer service as it relates to both internal and external customers enforcing Oak View Groups principles and corporate initiatives
• Direct the creation and control of fiscal budget for the Box Office department
• Plan organize and coordinate the Box Office efforts for a public assembly facility stadium. arena or convention center
• Develop and implement comprehensive ticket sales programs
• Plan direct evaluate and provide leadership to Box Office personnel
• Establish and maintain effective working relationships with internal/external customers
• Analyze challenges identify alternative solutions project consequences of proposed actions and implement recommendations in support of organizational objectives
• Comprehend and make inferences from written sales materials
• Exercise confidentiality and integrity upon handling customer personal/financial information
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Groups principles

• Bachelors Degree from an accredited college or university with major coursework in business management sports management business administration or other related field
• Minimum of 5 years of increasingly responsible box office/ticketing experience preferable with a sports facility convention center performing arts facility or other multipurpose public assembly facility
• Knowledge of operational characteristics services and activities of stadium arena public assembly facility or convention center sales programs
• Knowledge of federal state and local regulations
• Demonstrated proficiency in Microsoft Office applications and word processing spreadsheets database presentation graphic design PowerPoint and Internet software
• Familiarity with Ticketmaster ticketing software
• Knowledge of terminology used in box office/sales settings
• Knowledge of principles of budget preparation and control
• Communicate clearly and concisely both orally and in writing
• Make basic arithmetic calculations (addition subtraction multiplication and division) either manually or through the use of a calculator
• Work a flexible schedule including early mornings days evenings overnight weekends holidays extended (long) work days and extended number of days

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.