Automotive Service Consultant
Automotive Service Consultant
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Job Description
Chapman BMW Chandler is looking for an experienced Service Consultant to join our team! As a Service Consultant you will take ownership of the client experience in the service department acting as the customers primary point of contact and helping them understand their vehicles maintenance needs.
If you are collaborative enjoy interacting with customers achievement driven and have experience working with luxury brand vehicles we want to hear from you! Apply today to accelerate your career at Chapman BMW Chandler!
What We Offer:
- Attractive Commission Pay Plan: Enjoy uncapped earning potential. Average annual income ranges from $80000 $150000 per year based on individual performance.
- Professional Development: Access ongoing training and growth opportunities to advance your career.
- Supportive Team Environment: Join a collaborative team where your contributions are valued.
- Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
- Volunteer Opportunities and more!
Benefits to Support Employee Wellbeing:
- Comprehensive Health Coverage: Essential medical dental and vision plans with low cost premiums and minimal outofpocket costs.
- Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
- Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pretax dollars.
- Affordable Life and Disability Insurance: Costeffective plans providing financial security for you and your loved ones.
- Employee Assistance Program (EAP): Free confidential support for personal and professional challenges including counseling and financial advice.
- 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
- Generous Paid Time Off (PTO): Time off to recharge and maintain worklife balance.
Core Responsibilities:
- Greet clients as they arrive in the service drive and confirm scheduled services notate any vehicle concerns the customer has and write work orders.
- Inform customers of necessary service and technician recommendations provide estimates for repairs obtain customer authorizations and collect payments.
- Prioritize required services and monitor the progress of vehicle repair throughout the day keeping customers informed on completion times service expenses and possible changes.
- Foster customer loyalty through outstanding customer service and rapport.
Desired Qualifications and Experience:
- Previous Service Advisor/Writer experience at a high line dealership required.
- Customer service: demonstrated ability to understand customer needs and provide tailored service solutions.
- Collaboration: excellent interpersonal and communication skills with both customers and team members.
- Efficiency: exhibits strong time management and organizational skills.
- Motivation: Selfmotivated to achieve individual and dealership goals.
- Must have a valid drivers license and clean driving record.
- Must pass a preemployment background check and drug screening.
Hours and Work Environment:
The Service Department is open Monday Friday 7am 6pm and Saturday 8am 5pm. We ask that all candidates have flexible availability to work any of these days and times. Our Service team enjoys a 5day workweek and a positive productive team oriented environment. Service Advisors work in an office environment in the Service Drive and occasionally in the climatecontrolled shop.
To Apply:If you think you would be a great fit please apply with your resume and we will review applications and reach out by phone text or email with next steps.
Required Experience:
Contract
Employment Type
Full-Time
