Associate Client Success Manager
Associate Client Success Manager
Posted on :
09-04-2025
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1 Vacancy
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Job Description
Help us help keep people safeand businesses working efficiently.Named as one ofBuilt In Colorados Best Places to Workfor six years in a rowKPAis made up of talented individuals working together for the greater good.Were here to help our clients buildsafe thriving organizations and were looking for people with a common goal to help us do it.
Position Description:
The Associate Client Success Manager is responsible for driving the engagement and ongoing success of KPAs client base. The objective of the Associate Client Success Manager is to drive client retention and renewals and increase client utilization of our online software solution. The Client Success Team is a rapidly expanding team within KPA leading our growth as a SaaS company.
Key Responsibilities:
- Build strong relationships and know each of your clients
- Drive engagement with KPA products and services through ongoing calls regular interactions and conducting business reviews with the Field Services organization and other departments.
- Achieving annual contract renewals.
- Understand the full functionality of the KPA product suite features and benefits and competitive position in order to best support KPA clients Determine an appropriate action plan to address client issues.
- Identify customer challenges and proactively suggest better solutions.
- Nurture and grow relationships with KPAs clients.
- Maintain detailed CRM records to document and progress.
- Performing historical tasks needed by the business in a timely and efficient manner
Success Criteria:
- Ability to manage accounts independently and efficiently within the parameters and guidelines of the Client Success Processes and Procedures.
- Extremely dynamic personality with an effective style of communication.
- Ability to prosper and selfmotivate in a fastpaced selfdirected entrepreneurial environment.
- Ability to work both independently and in a team environment.
- Excellent organization and time management skills.
- Ability to manage workload through a CRM; Salesforce experience a plus.
- Demonstrates KPAs core values: Integrity Helpfulness Excellence Agility Respect and Teamwork.
- Proven dedication to developing strong client relationships and the ability to adapt style to the audience and manage different personalities in order to interact with a range of clients in a professional credible manner.
Job Qualifications
- Minimum of 2 years in a customerfacing role ideally in a Software as a Service (SaaS) company
- Ability to build relationships and become a trusted partner to your assigned clients
- Ability to communicate and resolve complex problems in a way thats digestible to others
- Detailoriented and able to prioritize multiple projects and deadlines simultaneously
- Bachelors Degree or equivalent experience preferred
- Technically inclined experience learning a variety of software platforms. Training others on a software platform a bonus
- The ideal candidate will be located in Mountain or Pacific Time Zone.
Compensation
- $5456K annual salary
- Quarterly retention bonus annual target of $12500
Dont meet every job requirement At KPA we are dedicated to building a diverse inclusive and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If youre excited about the role but your past experience doesnt align perfectly with every qualification we still encourage you to apply! You might just be the right candidate for this or other roles.
About KPA
Founded in 1986KPAis a leading provider of Environment Health & Safety (EHS) and Workforce Compliance software and consulting services. KPA solutions help clients identify remedy and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPAssoftware consulting services and awardwinning training content helps organizations minimize risk so they can focus on whats importanttheir core business.
We are passionate about what we do how we do and why we do it. Our culture is driven by the KPA core values Integrity Helpful Excellence Agile Respectful and Teamwork. Success will be determined by the capabilities energy and character of the people we bring into our organization and the performance they achieve.
KPA with headquarters in Colorado and teammates throughout the United Sates is recognized as one of Colorados Best Midsize Places to Work by Built In Colorado for 2024.
To be ranked in Built Ins Best Places to Work Awards is a recognition of KPAs dedication to creating a team of outstanding professionals and our efforts to create a positive and safe workplace culture for everyone said Chris Fanning KPA President and CEO. I believe weve developed a high caliber organization comprised of passionate people who are experts in their respective fields and deliver great value to our customers.
KPA is committed to providing equal opportunity in all of our employment practices including selection hiring promotion transfer and compensation to all qualified applicants and employees without regard to race religion religious dress/grooming color ethnicity sex (including sex stereotyping) sexual orientation gender identity or gender expression national origin ancestry citizenship status creed uniform service member status military or veteran status marital status pregnancy breastfeeding and/or pregnancyrelated conditions age protected medical condition leave status physical or mental disability genetic characteristics or any other legallyprotected status in accordance with the requirements of all federal state and local laws compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
If you need assistance or an accommodation due to a disability you may contact us at
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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