Application Support Specialist
Application Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Your Title: Application Support Specialist
Job Location: Knoxville TN *Hybrid
Our Department: Trimble Construction
Do you stay on the cutting edge of technology And crave learning Then you will fit in with our team of tech enthusiasts and passionate software professionals!
Are you someone who values making a difference If so then join our team of diverse and unique individuals working collaboratively to change how the world works!
What You Will Do
The Application Support Specialist serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customerrelated software issues associated with the use of Trimbles MEP Estimating software packages.
This position focuses on our MEP Estimating products: Accubid and Trade Services.. You will:
Assist customers with system setup configuration implementation and general software usage.
Customer communication is a mix of email telephone live chat and webbased support.
Understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels from knowledgeable IT to a basic end user with limited computer experience
What Skills & Experience You Should Bring
Critical thinking and problem solving skills
Strong troubleshooting ability with general computer systems
Analytical and intuitive (capable of following logic and then making the intuitive leap to a solution or root cause)
Capable of working autonomously or with little guidance
Excellent written and verbal communication skills
Customer oriented with strong desire to take care of the customers needs while following company procedures
Capable preferably thrives in high pressure/time critical environments
Encouraged but not required:
Construction industry experience specific to Electrical and Mechanical
13 years working in customer support or call center
Accubid or Trade Services knowledge
About Trimble
Dedicated to the worlds tomorrow Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure build grow and move goods for a better quality of life. Core technologies in positioning modeling connectivity and data analytics connect the digital and physical worlds to improve productivity quality safety transparency and sustainability. From purposebuilt products and enterprise lifecycle solutions to industry cloud services Trimble is transforming critical industries such as construction geospatial agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB) visit: www.trimble
*About Your Location
In a hybrid role you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 13 days per week or 2060 of the month in the office.
Trimbles Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us that means actively participating in opportunities to be inclusive. Diversity Equity and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen heard and welcomed and most importantly that they know they belong no matter who they are or where they are coming from.
Pay Equity
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.
Hiring Range:
18.3222.88Bonus Eligible
NoTrimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
candidates diversity and take affirmative action to employ and advance individuals
without regard to race color sex gender identity or expression sexual orientation
religion age physical or mental disability veteran status pregnancy (including
childbirth or related medical conditions) national origin marital status genetic
information and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company and we consider
qualified applicants consistent with applicable federal state and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your jobcontact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
