Operations Support Analyst Blr
Operations Support Analyst Blr
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
HARMANs engineers and designers are creative purposeful and agile. As part of this team youll combine your technical expertise with innovative ideas to help drive cuttingedge solutions in the car enterprise and connected ecosystem. Every day you will push the boundaries of creative design and HARMAN is committed to providing you with the opportunities innovative technologies and resources to build a successful career.
A Career at HARMAN
As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do everyday.
JD for Operations Support Analyst
- Data support and tracking: Manual course to price mapping as Docebo will not show price queue support for Edu Ops Customers and Partners.
- Data support and reporting: Reporting and various data uploads for revenue recognition
Detailed Description:
Project Name: Enablement & Partner Program Operations Support
Project Scope:
This project focuses on streamlining and enhancing operations related to job profile certification support partner program management and reporting. The key areas covered include:
Certification Query Support Managing and responding to certificationrelated inquiries assisting candidates with certification requirements troubleshooting issues and ensuring smooth processing of certifications. Partner Program Operations Supporting the administration of partner programs including onboarding compliance tracking benefit management and coordination with internal teams to ensure seamless . Reporting & Analytics Gathering analysing and maintaining key operational and performance data related to certification queries and partner program activities generating reports for stakeholders and providing insights for continuous improvement.
This initiative aims to enhance efficiency accuracy and responsiveness in these areas while aligning with overall business objectives.
Project Name: Learning & Certification Operations Support
Project Scope:
This project is designed to enhance operational efficiency in managing learning support queries enablement operations and certification queue support. The key focus areas include:
Learning Support Queue Management Handling and resolving queries related to learning programs addressing learner issues providing guidance on course access and ensuring timely resolution of support requests. Enablement Operations Supporting enablement initiatives by managing training logistics coordinating with stakeholders maintaining learning resources and ensuring smooth of enablement programs. Certification Queue Support Managing certificationrelated inquiries processing candidate requests resolving issues and ensuring a seamless certification experience for learners and professionals.
This initiative aims to optimize support processes improve learner and partner experiences and drive operational excellence in learning and certification services.
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Required Experience:
IC
Employment Type
Full Time
