Global Outsourced Practice Line Lead
Global Outsourced Practice Line Lead
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Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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Outsourcing plays a critical role in the longterm success of AMEX GBT Consulting. The Global Practice Line Lead will be responsible for building and executing an ambitious growth plan for the outsourced practice line which is considerate of Enterprise and Consulting goals. To drive sustainable growth the plan must quantify balance and articulate the benefits of outsourcing to the client GBT and Consulting. Exceptional stakeholder management problem solving and influencing skills are .
More on this role..
The Global Practice Line Lead is a critical component of the consulting delivery team. He/she will be responsible for ownership of a specific practice line area which includes overseeing the practice line strategy and providing sales support and training. With an innovative and curious mindset he/she will be responsible for ensuring the practice line delivers best in class engagements identifying what clients need now and in the future. He/she must a strong focus on best practices; and ensuring quality and consistency of delivering both through matrixed line and project management. The Global Practice Line lead will also play the role of a change agent ensuring feedback is escalated and issues are being addressed.
What youll be doing:
Practice Line Strategy/Ownership:
Build and execute annual practice line strategy in support of overarching GBT Consulting objectives with a focus on growing revenue
Strategically review practice line engagements take up pricing client competitor NPS to identify growth segments and products
Accountable for global and local consistency
Lead partnership with GBP for purpose of driving GBT objectives
Matrixed leadership of Practice Line delivery managers including forming and leading a PL specific support team and call engagement plan
Own the coordination of interaction with key suppliers
Act as business product owner for GBT Consulting solutions responsible for project and stakeholder management to ensure success of the PL strategic plan
Innovation & Development:
Responsible for developing designing and implementing solutions (software and services) to drive revenue growth deliver cost efficiencies and ensure a best in class value proposition
Define and oversee the creation of deliverables and supporting innovation and development roadmap
Work closely with the Consulting Strategy Director and other practice line leads on best practices implementing new practice lines and cross training teams
Partner on the development of innovation/core projects in collaboration with Innovation & Development team
Advocacy and Marketing
Stay abreast of the marketplace incorporating relevant elements into the practice line tools deliverables and value proposition
Create and deliver compelling thought leadership helping shape the industry narrative aligned to the Practice Line Strategic Plan
Engage with GBT Marketing to ensure consistency of messaging between GBT and GBT Consulting as it relates to the practice line and value proposition
Support brand building projects (i.e. GBTA presentations forecasts etc.
Engagement/Sales Support:
Partnering with the engagement/sales team on the business development and revenue growth of the practice line area
In partnership with GBT Marketing create compelling sales collateral which articulates the value that GBT Consulting delivers to clients
Oversight of high stakes proposals to ensure accuracy of offer scope pricing etc
Protect and grow margin by ensuring clearly scoped value proposition and supporting documentation aligned to pricing models
Responsible for the creation and maintenance of pricing model & SOW
Responsible for first line pricing and pricing exception approval
Best Practice and Training:
Create and share best practice documentation to ensure global consistency and efficiency
Lead the charge in training the team globally; supporting coaching opportunities
Work with the heads of Strategy Engagement GMN & SME the region to build the annual learning strategy
Ensure the team is apprised of all offerings the value proposition and how they work
Change Agent:
Play the role as a change agent; helping to drive the GBT Consulting change efforts by communicating the benefits of transformation to stakeholders within and outside of GBT Consulting
Manage conflict and ensure key milestones are met
Obtain team feedback and escalate any issues or concerns
Effectively delegate practice line activities to broader practice line team members
Other:
Manage a small client portfolio
Manage a small line team
What we need from you:
Held Global Travel Manager or Buyer/equivalent in large complex organization
Bachelors degree or equivalent relevant industry experience
Consulting experience preferred
Exceptional experience in strategic project / program management
Previous experience in consultative selling
Strong leadership skills with a focus on growth and results
Ability to think innovatively and entrepreneurially about business solutions
Must possess acute business and financial acumen along with the ability to drive results and achieve targets
Ability to build and cross train on specific practice line area
Executive presence with strong communication skills
Exceptional quality of delivery
Ability to travel to client site based on client need
Advanced software skills are (MS Office) to enable self service initial financial modelling and compelling presentation content creation
Location
London United Kingdom
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you with global tuition assistance access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.
We strive to champion Diversity Equity and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.
Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult GBT Recruitment Privacy Statement.
What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!
Required Experience:
Exec
Employment Type
Full-Time
