Transformation Design and Delivery - Product Intake and Delivery - Associate
Transformation Design and Delivery - Product Intake and Delivery - Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Revolutionize ecommerce in Payments with our dynamic team promoting innovation and excellence in Financial Services.
As an Transformation Design and Delivery Product Intake and Delivery Associate in Operations in Transformation Design and Delivery Team you will partner with Sales Product Client Service & Implementations and Technology in developing the build out and adoption of new ecommerce products. You will have a unique opportunity to work in Payments the fastest changing area in the Financial Services industry shaping how to operationally support new ecommerce products emerging while partnering with the business to ensure the successful of the Payments franchises strategy.
The Transformation Design and Delivery team has been established to support key existing products and new product offerings such as Embedded Finance and Solutions B2C and Mobility Payment solutions with the focus of simplifying and standardizing operational services enhancing client experience and accelerating delivery of operational excellence.
Job responsibilities
- Maintains clear line of sight to new business initiatives and client mandates to understand and manage the pipeline of change on behalf of Payments Operations
- Partners with Business stakeholders to define current processes systems data flows and organizational landscape key pain points and opportunities to improve the customer experience create scalability and increase resiliency
- Develops hypotheses and business cases influencing key stakeholders to support these strategic recommendations
- Works closely with Business stakeholders to define and implement target operating models to better support our clients
- Designs and deliver enhancements to existing processes and/or business applications introduce new processes and/or toolsets and proactively engage in process reengineering
- Communicates regular status updates to senior management and Business stakeholders
Required qualifications capabilities and skills
- Operations experience within a Corporate and Investment Bank dealing with large scale operations and transformation agendas
- Direct experience in Payments
- Strong knowledge and experience of business architecture including development of Business Models and Target Operating models deployed on large scale organizations
- Proven track record of partnering with Business stakeholders to design and implement new processes utilizing core technology and digital tools as an enabler
- Expertise in data analysis and manipulation to support hypothesis generation
- Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential
- Partners well with other groups sat outside of the teams reporting line excellent interpersonal skills
- Ability to communicate clearly and confidently across multiple aspects of the organization at all levels
- Logical structured approach to planning problem solving and decisionmaking
- Solid awareness of controls and risk management protocols
- Selfstarter with ability to manage own workload and deliverables
Required Experience:
IC
Employment Type
Full-Time
