Implementation Manager and Solutions Specialist
Implementation Manager and Solutions Specialist
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Job Description
A Little About Us
Enboarder is on a mission to build better human connections across the employee journey. Our Human Connection Platform cuts through the noise of daily communications and elevates what matters most. From onboarding to learning performance management career growth and organizational change we help companies nurture cultures of connection and belonging where every moment matters and every human feels seen supported and included.
Whats Enboarder like
Were a SaaS tech company that got our start in Australia in 2015. Weve grown from a small team operating out of Sydney to distributed teams across APAC EMEA the U.S. and India! Youll find the expected perks like pets at the office remote working options equity competitive compensation paid parental leave and flexible schedules. But youll also find that our business impact goes beyond the work we do for our clients and is just as global as our team.
Some things we can offer you:
- Competitive compensation and performance based bonus structure
- Flexible working schedule
- A chance to shape employee engagement and employee experience best practices across the globe
- Catered lunch once a week in every office around the globe
- Company recharge days
AsImplementation and Solutions Specialist at Enboarder you will be responsible for architecting and implementing customized solutions for our customers. You will collaborate with customers CSMs Technical Consultants and Sales team members to understand their customers unique needs designing solutions during the implementation process and other projects throughout the customer lifecycle to ensure successful outcomes. This role requires an understanding of the HR Tech landscape and an ability to work closely with Technical Consultants to translate desired goals into mapped workflow solutions.
This role is an initial 12month maternity leave FTC.
Key Responsibilities
- Lead the endtoend software implementation process ensuring successful outcomes.
- Work closely with customers to understand their unique needs and design tailored solutions that drive their success.
- Lead adhoc project implementations for existing customers which will involve both project management as well as building content into the Enboarder platform with customers.
- Foster strong relationships with key stakeholders serving as a trusted advisor and ensuring customer satisfaction.
- Collaborate with the Product team to ensure customer needs and feedback are incorporated into product development efforts driving product improvements that align with customer requirements.
Essential Skills & Qualifications
- 3 years experience working in an implementation or solutions capacity ideally in the HR Technology space.
- Strong project management ability that ensures deadlines are met and projects are delivered on time and within budget.
- An interest and understanding in technical fundamentals.
- The ability to oversee the implementation process and drive continuous improvement to achieve successful outcomes and customer satisfaction.
- Excellent communication skills and stakeholder management skills capable of coordinating internal and external stakeholders to meet customer needs and deadlines.
- Someone who shares our values and displays the same spirited energy is what really counts.
Interested in Joining the Team
Great apply now! Someone from our team will reach out to you about the next steps.
The Enboarder team is made up of people who excel in a wide variety of disciplines. Each member of our team brings their unique perspective and passions to everything we do. We encourage you to apply even if you dont feel that you meet every single requirement. Were eager to meet people that believe in our mission and can contribute to our team in a variety of waysnot just candidates who check all the boxes. We want our employees to feel comfortable expressing their true selves and to come stay and do their best work with us. We hope youre feeling excited about the opportunity to join our team!
Creating a safe and inclusive workplace is critical to the success of Enboarder and of our employees. Its our aim to recruit hire and promote without bias against race color religion sex sexual orientation gender identity marital status veteran status or any other status protected by applicable law. As we learn and grow were committed to ensuring that these ideals are at the forefront of everything we do. All information collected during our application and interview process will be stored in accordance with the Privacy Act 1988 and Australian Privacy Principles.
Please reach out to if you have any questions or concerns.
Required Experience:
Manager
Employment Type
Full Time
