Supervisor Patient Accounts
Supervisor Patient Accounts
Posted on :
09-04-2025
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1 Vacancy
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Job Description
Qualifications
24 years of supervisory experience.
5 or more years of remittance processing experience strongly preferred.
Expert knowledge of third party insurance payment documents.
Certified Billing program certificate a plus.
4 years of general office experience required.
Excellent oral and written communication skills to effectively communicate with Department staff and throughout the PHS network at all levels.
Must be selfmotivated with a high attention to detail and accuracy of work.
Effective organizational skills.
Ability to handle multiple tasks and prioritize work effectively is a must.
Good analytical ability to identify investigate analyze and resolve production issues.
Ability to meet production deadlines and goals in high volume fast paced environment with critical quality standards is required.
Excellent keyboard skills are required.
Proficiency in PC skills including knowledge of Microsoft Word Excel and Access programs is required; Willingness to learn additional computer skills.
Familiarity with utilizing Document Imaging software for retrieval of remittance and batch documents.
Work independently with minimal supervision and within a team environment.
Knowledge of HIPAA Privacy Policies.
Ability to perform mathematical computations accurately and knowledge to identify errors in calculations and balances.
Previous experience with hospital billing systems is required.
Familiarity with Insurance terminology and language is required.
Ability to follow through to achieve goals set by the Manager.
Adaptability and flexibility in an everchanging work environment.
About Us
Ensures that all daily work is completed within the department. Monitors processing for same day timeliness transactions to ensure adequate and sequential processing procedures are maintained.
Monitors prioritizes and manages work volumes and workflow by utilizing and coordinating department resources to the fullest capacity.
Assists Manager to evaluate operations to ensure accuracy timeliness and adherence to the organizations policies and controls and consistency with business needs.
Works with Manager and other Supervisors to develop strategic plans to improve efficiency and effectiveness within the department. Researches designs and coordinates processes to set up or improve various programs or processes within the department. Recommends and implements approved workflow and departmental procedures.
Serves as a point of contact for escalated cases from staff and for interdepartmental inquires.
Assists Manager with full people management responsibilities including hiring promotions performance and compensation management training and development.
Assists manager in handling escalated problems with staff and delivering corrective action when necessary.
Performs evaluations of the job performance of assigned employees annually.
Assists the manager with the recruitment and selection of applicants for vacancies.
Provides leadership to staff and promotes teamwork in the group and assists in establishing and maintaining effective employee relations.
Keeps manager informed of departments activities needs and problems.
Coordinates training for department staff and ensures that department employees are thoroughly trained in all phases of their jobs; Identifies training issues.
Monitors staff to ensure compliance with the department policies and procedures.
Maintains department procedures. Ensures that changes are communicated and implemented in a timely and effective manner.
Assists in preparation of management Month End reports.
Prepares monthly statistical reports monitoring productivity for all functions.
Performs regular QA activities to monitor and report staff error rate to identify trends.
Crosstrains in all Supervisor functions of the department and performs all functions competently.
Provides optimum customer service to all internal customers and assists other representatives with complex work related matters in a courteous and timely manner.
Troubleshoots and researches host and other applicable system errors determines cause and suggests possible resolution.
Conducts complex research as requested by internal customers and/or senior management.
Processes exceptions and adjustments reports and balances all processed work daily including cash and checks received.
Researches and troubleshoots daily production problems and out of balance conditions.
Completes weekly payroll and send to Manager for review.
Prepares work assignment schedule weekly.
Provides items for monthly Staff Meeting Agenda and take meeting minutes.
Maintains a strong working relationship with the Document Imaging Supervisor to ensure positive relations and operations between the Cash/Remittance and Document Imaging departments.
Acts as a backup for the cash and remittance processing area as needed.
Participates in special projects as assigned.
Accomplishes individual and departmental goals and objectives.
Works overtime with little to no notice as needed to meet Month End requirements.
Other duties as assigned.
Consistent regular punctual attendance as scheduled is an essential responsibility of this position.
Know understand and follow employment policies and department and company procedures.
Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills perspectives and ideas we choose to lead. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law.
High school diploma required; Bachelors degree preferred.
24 years of supervisory experience.
5 or more years of remittance processing experience strongly preferred.
Expert knowledge of third party insurance payment documents.
Certified Billing program certificate a plus.
4 years of general office experience required.
Skills/Abilities/Competencies
Strong interpersonal skills required; Ability to work well with others.
Excellent oral and written communication skills to effectively communicate with Department staff and throughout the PHS network at all levels.
Must be selfmotivated with a high attention to detail and accuracy of work.
Effective organizational skills.
Ability to handle multiple tasks and prioritize work effectively is a must.
Good analytical ability to identify investigate analyze and resolve production issues.
Ability to meet production deadlines and goals in high volume fast paced environment with critical quality standards is required.
Excellent keyboard skills are required.
Proficiency in PC skills including knowledge of Microsoft Word Excel and Access programs is required; Willingness to learn additional computer skills.
Familiarity with utilizing Document Imaging software for retrieval of remittance and batch documents.
Work independently with minimal supervision and within a team environment.
Knowledge of HIPAA Privacy Policies.
Ability to perform mathematical computations accurately and knowledge to identify errors in calculations and balances.
Previous experience with hospital billing systems is required.
Familiarity with Insurance terminology and language is required.
Ability to follow through to achieve goals set by the Manager.
Adaptability and flexibility in an everchanging work environment.
As a notforprofit organization Partners HealthCare is committed to supporting patient care research teaching and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital Partners HealthCare supports a complete continuum of care including community and specialty hospitals a managed care organization a physician network community health centers home care and other healthrelated entities. Several of our hospitals are teaching affiliates of Harvard Medical School and our system is a national leader in biomedical research.
Were focused on a peoplefirst culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.
Were focused on a peoplefirst culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.
General Overview
The Cash/Remittance Supervisor assists the Manager in overseeing the functions and responsibilities of the Cash/Remittance Processing Department. This individual oversees the reconciliation and allocation of all patient and insurance payments received for the Partners family of hospitals. The Supervisor supports the Department Manager supervising staff on daily workload drafting and delivering annual reviews monitoring vacation/sick time attendance and verifying payroll. This individual is also responsible for initiating and delivering corrective action for all employees. Reviews department reports to ensure employees are meeting department goals and productivity standards.
This position requires a high degree of responsibility as this individual assists in staff development and training provides support and leadership to coworkers and promotes teamwork in the group while establishing and maintaining effective employee relations. At all times the Supervisor should be visible within the department interacting with staff in order to identify system process or procedural problems within the unit.
Responsibilities
This position requires a high degree of responsibility as this individual assists in staff development and training provides support and leadership to coworkers and promotes teamwork in the group while establishing and maintaining effective employee relations. At all times the Supervisor should be visible within the department interacting with staff in order to identify system process or procedural problems within the unit.
Responsibilities
Supervises personnel responsible for cash and remittance processing and daily operations.
Ensures that all daily work is completed within the department. Monitors processing for same day timeliness transactions to ensure adequate and sequential processing procedures are maintained.
Monitors prioritizes and manages work volumes and workflow by utilizing and coordinating department resources to the fullest capacity.
Assists Manager to evaluate operations to ensure accuracy timeliness and adherence to the organizations policies and controls and consistency with business needs.
Works with Manager and other Supervisors to develop strategic plans to improve efficiency and effectiveness within the department. Researches designs and coordinates processes to set up or improve various programs or processes within the department. Recommends and implements approved workflow and departmental procedures.
Serves as a point of contact for escalated cases from staff and for interdepartmental inquires.
Assists Manager with full people management responsibilities including hiring promotions performance and compensation management training and development.
Assists manager in handling escalated problems with staff and delivering corrective action when necessary.
Performs evaluations of the job performance of assigned employees annually.
Assists the manager with the recruitment and selection of applicants for vacancies.
Provides leadership to staff and promotes teamwork in the group and assists in establishing and maintaining effective employee relations.
Keeps manager informed of departments activities needs and problems.
Coordinates training for department staff and ensures that department employees are thoroughly trained in all phases of their jobs; Identifies training issues.
Monitors staff to ensure compliance with the department policies and procedures.
Maintains department procedures. Ensures that changes are communicated and implemented in a timely and effective manner.
Assists in preparation of management Month End reports.
Prepares monthly statistical reports monitoring productivity for all functions.
Performs regular QA activities to monitor and report staff error rate to identify trends.
Crosstrains in all Supervisor functions of the department and performs all functions competently.
Provides optimum customer service to all internal customers and assists other representatives with complex work related matters in a courteous and timely manner.
Troubleshoots and researches host and other applicable system errors determines cause and suggests possible resolution.
Conducts complex research as requested by internal customers and/or senior management.
Processes exceptions and adjustments reports and balances all processed work daily including cash and checks received.
Researches and troubleshoots daily production problems and out of balance conditions.
Completes weekly payroll and send to Manager for review.
Prepares work assignment schedule weekly.
Provides items for monthly Staff Meeting Agenda and take meeting minutes.
Maintains a strong working relationship with the Document Imaging Supervisor to ensure positive relations and operations between the Cash/Remittance and Document Imaging departments.
Acts as a backup for the cash and remittance processing area as needed.
Participates in special projects as assigned.
Accomplishes individual and departmental goals and objectives.
Works overtime with little to no notice as needed to meet Month End requirements.
Other duties as assigned.
Consistent regular punctual attendance as scheduled is an essential responsibility of this position.
Know understand and follow employment policies and department and company procedures.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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