Customer Service Advocate III
Customer Service Advocate III
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Job Description
Summary
We are currently hiring for a Customer Service Advocate III to join BlueCross BlueShield of South Carolina. You will be responsible for providing prompt accurate thorough and courteous responses to all complex customer inquiries. Inquiries are typically nonroutine and require deviation from standard screens scripts and procedures. Performs research as needed to resolve inquiries.Why should you join the BlueCross BlueShield of South Carolina family of companies Other companies come and go but for more than seven decades weve been part of the national landscape with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina and much more. We are one of the nations leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy consider joining our team!
Here is your opportunity to join a dynamic team at a diverse company with secure community roots and an innovative futu
Description
Logistics:
Palmetto GBA
Location:
This position is fulltime 40hours/week) MondayFriday in a typical office environment. You will work an 8hour shift scheduled during our normal business hours of 8:00AM4:30PM. It may be necessary given the business need to work occasional overtime. This role is located at 17 Technology Circle Columbia SC 29203
SCA Benefit Requirements:
BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). Under the McNamaraOHara Service Contract Act (SCA) employees cannot opt out of health benefits. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date.
What Youll Do:
- Responsible for accurate and timely response to complex telephone written web or walkin inquiries. Handles situations which may require adaptation of response or extensive research. Maintain all departmental productivity quality and timeliness standards.
- Initiate corrective actions process adjustments or perform other research to resolve inquiries. Evaluate inquiries to identify underlying causes and implement actions to prevent future issues. Coordinate with other departments to resolve problems.
- Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on complaints until resolved or report to management as needed.
- Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies.
- Assist with the training of new employees and cross training of coworkers.
To Qualify For This Position Youll Need The Following:
- Required Education: High School Diploma or equivalent
- Required Work Experience: 2 Years Customer service or claims processing experience OR Bachelors Degree in lieu of work experience.
- Required Skills and Abilities: Strong oral and written communication skills. Proficient in spelling punctuation and grammar. Strong organizational analytical and customer service skills. Ability to handle high stress situations. Basic business math proficiency. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently.
- Required Software and Other Tools: Microsoft Office.
We Prefer That You Have The Following:
- Preferred Work Experience: 3 YearsCustomer service or claims processing experience.
- Preferred Education: Associate DegreeAny Major
- Preferred Sills and Abilities: Ability to persuade negotiate or influence.
- Preferred Software and Other Tools: Knowledge of database software.
- Work Environment: Typical office environment.
Our Comprehensive Benefits Package Includes The Following:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment
- Subsidized health plans dental and vision coverage
- 401k retirement savings plan with company match
- Life Insurance Paid Time Off (PTO)
- Onsite cafeterias and fitness centers in major locations
- Education Assistance
- Service Recognition
- National discounts to movies theaters zoos theme parks and more
What We Can Do for You:
- We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills advance their careers and contribute their unique abilities to the growth of our company.
What To Expect Next:
After submitting your application our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
We participate in EVerify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Heresmore information.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age race color national origin sex religion veteran status disability weight sexual orientation gender identity genetic information or any other legally protected status. Additionally as a federal contractor the company maintains Affirmative Action programs to promote employment opportunities for minorities females disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment please email or callext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a casebycase basis.
Employment Type
Full-Time
