Porter
Porter
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Job Description
COMPANY
Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.
We are excited to announce an opportunity for a Porterto join our dedicated team at The Westin and Four Points by Sheraton Brisbane
Bewhere you can do your best workbeginyour purposebelongto an amazing globalteam andbecomethe best version of you.
Role Overview:
As a Porter you are the face of guest service providing personalized assistance and recommendations to ensure guests have an exceptional stay. This role is focused on creating memorable experiences by catering to guests need such as arranging reservations transportations or tours and offering expert advice on local attractions events and venues. The Concierge is a key resource for guests delivering tailored solutions with professionalism and efficiency while maintaining strong relationships with local businesses to provide exclusive services and opportunities.
Key Responsibilities:
- Make sure our guests always get a warm welcome and a sincere farewell from you and your team
- Support any needs at the concierge desk or the door while ensuring the lobby and driveway areas look great
- Deliver a memorable experience to guests with a swift and personal service not forgetting to recognize and record guest preferences
- Resolve guest issues and use their feedback to improve guest satisfaction
- Collate and share local insights to meet guest requests i.e. sporting events places of interest and local restaurants
- Make great guest relationships in a very short space of time
- Effortlessly meet the diverse cultural needs of guests from around Australia and the world
About You:
- High School diploma / qualification college and university degree would be great but not essential
- At least 1 2 years experience in an upscale hotel / equivalent environment as a Concierge or related discipline
- Fluent English and local language is essential any additional other languages would be great
- At least one years supervisory experience or equivalent combination of education and experience
Benefits
- The best hotel training opportunities produced independently bythe Westin Brisbane and internationally recognized training programs by Marriott International
- Discounts on hotel rooms including all properties within the Marriott International group for you and your family & friends
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- Great places to work certified
Join us at The Westin and Four Points by Sheraton and be part of our dedication to excellence in service and operational efficiency
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.
Employment Type
Part-Time
