Regional Workplace Experience Ambassador
Regional Workplace Experience Ambassador
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Job Description
Job Title
Regional Workplace Experience AmbassadorJob Description Summary
The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive engaged and well supported in the workplace and that they are able to thrive in a dynamic environment.The Ambassador will be responsible for a dedicated zone or building acting as the first line of response
for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness so employees can be productive without friction or challenges. The Ambassador will function as the eyes and ears of the workplace proactively identifying and solving
issues before they pose a challenge to an employee.
We are looking for a highly collaborative selfstarter who enjoys solving problems has fantastic communication skills and can bring an elevated customer experience to employees and visitors in the workplace environment.
Job Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Provide high touch support to employees in the workplace. This includes providing employees with tools support information and wayfinding.
Provide a warm welcome to all employees and guests leaving them with a positive and professional first impression.
Cultivate and maintain trusted relationships with end users and cross functional colleagues.
Act as the first line of response to user questions troubleshoot issues and follow up as required.
Regularly assess space readiness ensuring workspaces conference rooms and offices are properly equipped and employee ready.
Function as the eyes and ears of the workspace and proactively submit work orders to report repairs required maintenance broken or missing furniture before an end user is impacted.
Help educate employees and visitors on equipment processes space use workplace protocols and etiquette.
Ensure complaints questions concerns and suggestions from employees are addressed and conduct followup if needed.
Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers as relevant.
Follow escalation protocols having all required knowledge of cross functional teams responsibilities
Identify and escalate process improvement opportunities to manager and collaborate on new innovative solutions.
Serve as the main point of contact for the Workplace Experience team on the client site.
Assist account leadership with administrative tasks as assigned.
Must be able to serve as a self directed manager at their client site and in their direct local region.
This role will not have a direct manager located on site.
KEY COMPETENCIES
1. Communication Comfortable corresponding with executive level clients and interacting with individuals at all levels
2. EQ Showcase exceptional emotional intelligence and empathy
3. Organized Detail oriented confident selfstarter with exceptional organizational skills
4. Proactive Maintain a can do mentality with the ability to act with minimal information
5. Character Demonstrate integrity accountability selfawareness and strong work ethic. Showcase strong business acumen.
6. Professional Project an approachable and professional image in personal appearance manner and demeanor.
7. Resilient Ability to work under pressure while acting in a calm manner
8. Technology Proficiency Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.
IMPORTANT EXPERIENCE AND EDUCATION
Minimum of 2 years of related work experience in real estate services travel/hospitality retail customer service or a college degree
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also
be regularly required to sit or stand for prolonged periods of time.
AAP/EEO STATEMENT
Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law. Further the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these
characteristics. Discrimination of any type will not be tolerated.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities duties or
responsibilities that are required of the employee. Other duties responsibilities and activities may change or
be assigned at any time with or without notice.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other characteristic protected by state federal or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at or email. Please refer to the job title and job location when you contact us.
INCO: Cushman & WakefieldEmployment Type
Full-Time
