Event Manager Part-Time Enercare Centre

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Event Manager will supervise all event staff; officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer satisfaction and experience.

Benefits for PT roles: Pension matching

This seasonal role will be from May 12 June 30

This position will pay an hourly rate of $27$30 CAD

This position will remain open until June 30 2025.

• Supervise all event days assigned
• Plan direct and evaluate the work of subordinates
• Provide leadership and guidance for event personnel
• Analyze challenges identify alternative solutions and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language both orally and in writing
• Establish and maintain effective working relationships with lessees/clients coworkers parttime staff contractors patrons/public and municipal officials
• Work a flexible schedule including long nights early mornings weekends & holidays as needed
• Complete all duties with a customer service focus through teamwork & dedication to Oak View Groups principles
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Assist with the completion of preshow event financial estimates
• Assist with the completion of postshow event settlements
• Advise lessees on services available from independent contractors for events
• Recruit train and supervise event & security staff
• Create work schedules for event & security staff delegate assignments and review performance/results
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels
• Coordinate communication between building staff and show staff during load in and load out
• Investigate and resolve eventrelated complaints in a professional manner ensuring customer satisfaction
• Maintain equipment (radios metal detection wands etc. for all event and security staff
• Make hospitality arrangements as needed
• Review emergency planning procedures with all event staff for each event
• Create and distribute detailed data sheets prior to every event
• Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
• Serve as Manager on Duty as scheduled
• Other duties and responsibilities as assigned

• One to three 13 years of increasingly responsible experience in event management in a stadium arena convention center or public assembly facility setting
• Strong oral and written communication skills
• Strong computer skills in Microsoft Office applications word processing and Internet
• Knowledge of operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Knowledge of principles of supervision scheduling and training employees
• Demonstrated familiarity with facility use contracts
• Knowledge of fire and public safety regulations
• Knowledge of A/V equipment and electronic systems in public assembly facilities
• Familiarity with terminology used in entertainment/convention/public assembly settings

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.