Field Resource Coordinator - Chandler AZ
Field Resource Coordinator - Chandler AZ
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Job Description
Job Description
Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service livestreaming and ondemand programming smart home installation services mobile plans and products.
Today our brands include Boost Mobile DISH TV Gen Mobile Hughes and Sling TV.
Department Summary
The InHome Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory fleet and performance IHS is the driving force that connects our customers with the industrys best products and services for DISH.
Job Duties and Responsibilities
Field Resource Coordinators are key players in helping our technicians and our company reach their goals. We are responsible for ensuring that our technician resources are able to service our customers as quickly and efficiently as possible. This is done through dayof route changes and customer appointment scheduling adjustments.
Whats in it for you
$21.25/hour
Great promotional opportunities
Comprehensive benefits package including discounted DISH Network services paid time off medical dental and vision insurance 401K employee stock purchase program and tuition reimbursement
Primarily responsible for:
Communicating in real time with InHome Service Professionals about any issues and the resulting changes to the routing
Working with technicians to accommodate same day customer appointments
Tracking and communicating appointments progress with field management
Referring and assigning additional jobs to external subcontractors
Answering incoming customer calls that arise and handling/transferring appropriately
Remaining sharp. Different tasks are done throughout the day that require significant attention and accuracy
Spanish bilingual is a plus.
Additional Qualifications/Responsibilities
Skills Experience and Requirements
Education and Experience:
Bachelors degree from a four year college or university is a plus; or a combination of education and experience
A successful Field Resource Coordinator will:
Be an advocate for our customers; have the drive to build your knowledge of the tools and resources to provide bestinclass customer service
Effectively communicate both written and verbally with all levels of the organization
Appropriately organize prioritize and monitor tasks for effective and efficient work completion
Adjust to changing responsibilities and priorities in a fast paced growthoriented and timecritical environment
Have the drive to learn and master DISHs workforce management (WFM) and customer relationship management (CRM) software
Visa sponsorship not available for this role
Salary Ranges
Compensation: $21.25/Hour
Benefits
We offer versatile health perks including flexible spending accounts HSA a 401(k) Plan with company match ESPP career opportunities and a flexible time away plan
Required Experience:
IC
Employment Type
Hourly
