Hardship Collections Consultant
Hardship Collections Consultant
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1 Vacancy
Job Description
Hardship & Collections Consultant (First Nations Identified Role)
- Permanent fulltime positions
- Based at Bedford Park SA
- Hybrid working after 6 months
How will I help
Westpac is always on the lookout for Aboriginal and Torres Strait Islander Identified job seekers to Join Our Mob. These roles are First Nations Identified positions.
In your new role you will be making outbound calls and taking inbound calls from customers across different product portfolios aiming to recover overdue balances. Youll use various tools and methods like negotiation and questioning skills and youll also provide or refer customers for hardship assistance or suggest they seek independent financial advice. Its all about showing empathy and emotional intelligence to help our customers maintain their relationship with the bank.
Your goal as a Hardship & Collections Consultant is to ensure that customers achieve fair timely and relevant outcomes to regain their financial health while also protecting our business by safeguarding the Groups assets.
These are fulltime permanent positions based at Bedford Park with hybrid working available after six months. You will work on a rotating roster with shifts between 8:15am 8pm Monday to Friday with the occasional Saturday shift.
Whats in it for me
Youll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to createbetter futures together. So well back you in the development of your career internal career prospects and flexible working. Youll also keep learning to grow your career backed by a fantastic team of people with a cando supportive structure. Whatever shape your family takes we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions surrogacy and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need
- Prior experience in a collections/customer service environment.
- Great communication skills both verbal and written
- Strong interpersonal and negotiation skills
- Motivation and a genuine interest to delivery outstanding service to your customers
- Eagerness to learn and willingness to be a part of a supportive and collaborative team
Whats it like to work there
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers our communities and each other. At Westpac making a difference means creating impact unlocking our own and each others passions and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture joining the Westpac family gives you access to a wide range ofemployee benefitsto help you manage your priorities whether that means family life work/life balance ambition to grow or all the little perks in between.
Well empower you to shape your career path. Through personalised upskilling mentoring and training opportunities youre in control of where you start and how youll grow.
As an equal opportunity employer we are proud to have created a culture and work environment that values diversity and flexibility and champions inclusion.
Hear from some ofour peopleand their experiences working with us.
How do I apply
Start here. Just click on the APPLY orAPPLY NOWbutton.
At Westpac were all about creating a supportive culture and ensuring our workplaces branches products and services are accessible and inclusive for everyoneour customers employees and the wider community. If youre interested in discussing workplace flexibility please feel free to mention it in your application.
We invite candidates of all ages genders sexual orientation cultural backgroundspeople with disability neurodiverse individuals veterans and reservists and Indigenous Australians to apply. If you have questions about the recruitment processplease email.
Do you need reasonable adjustments during the recruitment process
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage please email
Reconciliation at Westpac Group
Our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples have equitable economic participation and financial wellbeing. We seek to achieve this by listening to learning from partnering with and elevating Aboriginal and Torres Strait Islander voices.
At Westpac Group our aim is to help Aboriginal and Torres Strait Islander Australians succeed by valuing culture helping Indigenous employees build meaningful careers providing better banking experiences for our Indigenous customers and backing Indigenous business.
Westpac has been granted an S126 Exemption to sections eight 8 and fiftyone 51 of the AntiDiscrimination Act 1977 (NSW); this allows us to advertise and recruit this role exclusively to Aboriginal and Torres Strait Islander applicants.
Westpac Group acknowledges the Traditional Owners as the custodians of this land recognising their connection to land waters and community. We pay our respects to Australias First Peoples and to their Elders past present and future.
Required Experience:
Contract
Employment Type
Full-Time
