Client Relationship Partner

Client Relationship Partner

Fulltime 12month contract

West Meadows VIC

About Us

At Baptcare we care. Our Mission and Vision are lived through our WE CARE Values: for our residents customers clients partners and supporters; with the very young through to the very old the vulnerable with families through all of lifes stages and challenges.

Baptcare is a purpose driven organisation working across Victoria Tasmania and South Australia. Focused on providing residential and community care for older people and support to children families and people with disability financially disadvantaged people and people seeking asylum.

Our Values areWellbeingEthicsCocreatingAccountabilityRespect andEffectiveness.

The Role

Are you a skilled communicator with a passion for building strong relationships We are seeking a dynamic and experienced Client Relationship Partner to join our Residential Aged Care Sales team. This is an exciting opportunity to play a pivotal role in shaping exceptional customer experiences and driving business growth.

As a Client Relationship Partner you will be responsible for generating revenue through the sale of Baptcares residential products and services to new customers within a designated territory. Your primary focus will be to understand their unique needs provide tailored solutions and ensure seamless service delivery.

Key responsibilities include:

• Achieve and ideally exceed annual sales occupancy and other targets set in the assigned region/territory
• Build and manage healthy waitlists for all assigned facilities captured in Salesforce CRM
• Convert leads to the waitlist or to new customers through to the signing of the contract ready for Residential Operations to fulfil
• Ensure each new customer has a positive experience through the process through to admission and satisfaction is maintained by residential operations following admission
• Build the size and quality of referral networks who preferentially recommend Baptcare to prospective clients.
• Contribute to the ongoing success of the Services Sales and Marketing Unit by fostering cooperative relationships and collaborative efforts to achieve team goals including input into sales strategy sales target forecasting market insights new products and marketing collateral as required
• Assisting the Growth Leader Residential Services execute special projects to improve Occupancy levels
• Maintain own knowledge of the market and product
• Build and maintain strong internal relationships to allow the best outcomes for Baptcare to be achieved
• Operate according to Baptcares values policies procedures and work instructions to ensure compliance with organisation and regulatory requirements including all aspects of occupational health and safety legislation applicable to the role.
  
  

About You

To succeed in this role you must possess the following:

• An exceptional interpersonal and communication skills sales and negotiation skills
• Strong problemsolving with a genuine desire to assist people
• Significant experience working in a similar or Aged Care Sector role
• A proven track record in building and managing client relationships along with a strong business acumen is essential.
• Proficiency in MAC process and CRM (salesforce) tools and the ability to thrive in a fastpaced environment are also key requirements.
• Strong working knowledge of fees/charges and legislative requirements relating to admissions/discharges in Aged Care Sector
• Experience in delivering sales and marketing experiences to individuals as well as groups

For You

Baptcare is focused on living our values not just talking about them. Youll find the culture at Baptcare is one of genuine respect support and positive intention. We work hard to achieve results through change continuous improvement and ongoing focus on providing the best service delivery to our stakeholders.

Further the successful candidate will receive:

• A competitive salary plus access to the tax benefits of salary packaging and novated leasing.
• Access to confidential counselling and support services.
• Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

How to Apply

If you are a driven professional with a passion for delivering exceptional customer experiences we encourage you to apply. Join our team and contribute to our mission of providing outstanding care and support to our clients.

ClickApply Nowto submit your application.

Only shortlisted applicants will be contacted.

• Applicants must have the right to work in Australia.
• The successful applicant will be required to undergo a National Criminal History check.

If you require support with the application process please contactEman on

At Baptcare we value diversity in all forms and aim to cocreate inclusive experiences and communities with our employees volunteers the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.

Baptcare is dedicated to the safety empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful protective environment that supports infants children and young people to feel safe and respected.

Baptcare (VIC TAS) is proud to be working towards uniting with BaptistCare (NSW ACT WA) and Baptist Care SA to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together we are building on a shared history of care and compassion expanding our reach and strengthening our mission to help people live well with dignity and purpose.