Operations Lead
Operations Lead
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Job Description
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Company Overview
Our client is one of the main managers and developers of the ports in Puerto Rico. They are looking for an Operations Lead.
Job Summary
The Operations Lead will be responsible for overseeing the customer service and permitting team ensuring efficient administrative management of port construction projects. This role requires strong leadership and organizational skills along with construction management experience to coordinate processes and maintain compliance with program requirements. The Operations Lead serves as a key liaison between internal teams subcontractors property owners and regulatory agencies to streamline operations and support project success.
Responsibilities and Duties
- Manage and oversee the customer service team and permitting team ensuring timely responses to inquiries and requests from property owners subcontractors and regulatory bodies.
- Develop an effective Standard Operating Procedure (SOP) guide for customer service providing clear direction and keeping property owners updated on the ongoing reconstruction or repair activities of the ports.
- Ensure that project documentation and file uploads into the programs databases including correspondence and phone call records are complete and up to date by supervising and monitoring the daily activities of the customer service team.
- Ensure the accurate and efficient processing of permits documentation and compliance requirements related to project .
- Participate in team meetings to discuss project status technical issues and coordination needs with other departments.
- Manage Quick base and Canopy platforms for project tracking and reporting.
- Provide periodic reports and status updates to senior staff members on the progress of preconstruction and postconstruction cases.
- Provide information and documentation requested by the General Manager.
- Any other functions required to support the company.
Education
- Minimum ten 10 years of experience in general construction management operations or project administration.
- A bachelors degree from an accredited institution in business administration engineering or related field.
- Strong knowledge ofCDBGDR programsand permitting processes within construction projects.
- Advanced level technical skills with Microsoft Office tools Word PowerPoint Excel and Outlook required.
- Excellent communication skills and strong business acumen.
- Ability to work in a fastpaced and constant changing environment.
- Strong multitasking skills with the ability to prioritize tasks.
- Strong verbal as well as written communication skills.
- Fully bilingual English and Spanish.
Required Experience:
Senior Manager
Employment Type
Full-Time
