AI Delivery Support Manager
AI Delivery Support Manager
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Job Description
Be part of something groundbreaking
At AIG we are making longterm investments in a brandnew innovative Generative AI team designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond and we need your help.
With the support and investment needed to explore new frontiers in generative AI youll be working alongside talented colleagues innovating and leading projects that will transform how we manage risk and serve our customers.
This team is central to our vision of the future and the core of our business offering. We will incorporate bestinclass engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate we need your skills and expertise to build and scale worldclass products. If youre excited by the opportunity to create meaningful impact wed love to hear from you.
Who we are
AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide worldclass products and expertise to businesses and individuals in approximately 190 countries and jurisdictions.
At AIG were reshaping how the world manages risk and were inviting you to be a key part of that transformation. As our AI Delivery Support Manager you will have the opportunity to make a meaningful impact leveraging and further developing your skills to guide groundbreaking AI initiatives. If youre looking for a place to grow your career and where your contributions will shape the future AIG is where you belong.
How you will create impact
As an AI Delivery Support Manager at AIG you will help lead development delivery and ongoing support of innovative AI solutions helping AIG to become a leader in applying AI & Generative AI to solve complex business challenges. This is an exciting opportunity to shape a newly formed team with the resources and support to explore fresh creative approaches. With your expertise well transform how data drives innovation creating smarter more efficient and personalized solutions that set new standards for the industry.
Your responsibilities include
Lead a team of 5 or more internal and/or external team members to develop test deploy lead production support activities of advanced analytics and AI products.
Manage team activities using Agile delivery methodology via a Rally delivery platform including writing and approving user stories.
Oversee multiple products and use cases and a quickly expanding user community.
Design and implement appropriate management and governance practices to ensure the team is delivering to high service level standards.
Proactive issue and risk management helping to avoid or mitigate schedule scope and cost overruns wherever possible.
Support production defect root cause analysis resolution and/or feedback loop to improve ongoing development efforts across the product development effort.
What is needed to be successful
Excited by the opportunity to learn and grow in new skills in cutting edge technologies such as AI and GenAI
Experience managing a product support team including rollout of the product responding to production support issues ongoing release management of new product enhancements.
Experience with complex transformations that requires strategic thinking and ability to manage difficult development efforts.
Metricoriented with a track record of delivering value add solutions data driven decision maker who utilizes data to direct decision making.
Experience in successfully delivering in Agile development methodologies (e.g. Scrum Kanban) ideally as a practitioner Scrum Master or a Release Train Engineer.
Experience with development in Palantir Foundry Palantir AIP Snowflake AWS SageMaker or others with AI/ML and cognitive services from a cloud provider.
Demonstrated excellent problemsolving abilities in a practical way to balance between addressing root cause and introducing changes in fast order.
A track record of successfully developing and delivering analytical solutions.
You have strong technical experience in data engineering programming analytics or delivering scalable data solutions in complex environments.
You are expected to have:
BA/BS degree
10 years of data & analytics delivery leadership and product management experience with AI/ML driven products or services.
2 years of insurance or financial services industry experience preferred.
Ability to travel as needed
Veterans are encouraged to apply.
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At AIG we value inperson collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most farreaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver everbetter solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through inclusion learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .
Functional Area:
Required Experience:
Manager
Employment Type
Full-Time
