Client Services Coordinator M-F 12pm-8pm
Client Services Coordinator M-F 12pm-8pm
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1 Vacancy
Job Description
Why Work for Saddle Creek
Saddle Creek Logistics Services succeeds by promoting a diverse friendly and respectful teamwork environment. As a vital service provider we not only make a difference in our community but offer our associates opportunities to enhance their skills build meaningful careers and end each day with a sense of accomplishment. If youre looking for a familyoriented company that lives by its values and offers competitive pay and benefits join our team today.
Benefits:
Weekly pay with skill pay and shift differentials
Benefits packageincluding medical dental vision and medical reimbursement
Medical employeeonly premium as low as $5.90/week $26/month with wellness discounts
HSA with annual employer contribution
Weekly 401(k) match
Vacation immediatelyupon hire
8 holidays per calendar year
Personal time after 90 days
EAP and identity theft protection
Tuition reimbursement
Company paid life insurance and short term disability
Pay:
Base pay is $20.00 per hour
2nd Shift differential starting at $1.50
Overview
The Customer Service Representative (CSR) is responsible for providing customers with high quality professional customer service. The CSR acts as a liaison between the customer and Saddle Creek assists customers on all issues answers questions investigates and resolves a wide array of client questions and concerns using a variety of systems offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates other agencies customers and the public.
Responsibilities
Process orders returns and exchanges; generate pick tickets receipts shipping documents and billing invoices; and complete other related tasks in a highvolume fastpaced environment
Check in all carriers for appointments and ensure quality and accuracy of process
Accurate input and verification of merchandise receipts on a timely basis
Maintain current customer contracts accurately and in a confidential manner
Organization of all files manuals projects and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner
Generating and retention of all required reporting for the customer and Saddle Creek
Processing customer orders on a timely and accurate basis according to customer request.
Communicates with the customer verbally and in writing with a professional and positive attitude.
Qualifications
Education/Experience
Associates Degree preferred
High School Diploma or GED required.
Must have at least six 6 months of experience in a customer service role.
Experience with working with a warehouse management systems (WMS) is preferred.
Knowledge Skills and Abilities
Strong communication both verbally and in writing especially through email and over the phone
Strong interpersonal skills
Good problem solving and prioritizing skills
Ability to effectively manage and resolve conflict
Attention to detail to prepare and maintain accurate records and reports
Ability to follow both written and verbal instructions
Technology savvy
Proficiency with Microsoft Outlook Word Excel & knowledge of PowerPoint are preferred
Comfortable working in both office and warehouse environment with wide temperature ranges
Note that if you are viewing this posting on an external job board (such as Indeed LinkedIn ZipRecruiter etc. unless specifically stated in the posting the provided salaryestimatesmay not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background skills and compensation requirements.
Saddle Creek is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race gender national origin ancestry age color religious creed marital status genetic information sexual orientation gender identity gender expression sex (including pregnancy breastfeeding and related medical conditions) mental or physical disability medical condition military and veteran status or any other status or condition protected by applicable federal state or local laws governmental regulations and executive orders. View the EEO posterhere. View the Pay Transparency Nondiscrimination Provisionhere. View the EVerify Postinghere.
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity please send an email toand let us know your contact information and the nature of your request.
Required Experience:
IC
Employment Type
Full-Time
