Manager - BNA Helpdesk Operations
Manager - BNA Helpdesk Operations
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Job Description
Develop implement and manage service level agreements (SLAs) to ensure quality customer service and satisfaction. Monitor SLA performance metrics and regularly report on the teams performance to stakeholders. Identify areas for improvement and implement strategies to enhance overall service level within organisation.
Collect and analyze customer service data such as call logs customer satisfaction surveys and other relevant metrics. Monitor industry benchmarks and competitive landscape to ensure our customer service practices remain industryleading.
Graduate
Strong problemsolving and decisionmaking abilities with the capacity to handle escalated customer issues. Flexibility to adapt to changing priorities and work under pressure in a fastpaced environment.
Required Experience:
Manager
Employment Type
Full Time
