BTS Solutions Support Officer
BTS Solutions Support Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
£ 27087 - 29508
1 Vacancy
Job Description
Proposed Interview Date: Week Commencing Monday 21 April 2025
Closing Date: Wednesday 16 April 2025
Contract Type: Permanent
Salary: FC5 27087..69
Working Pattern: 36 Hours Per Week
Location: Bankhead Central Glenrothes but various locations throughout Fife
Supporting Statement
As part of your application you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information check out theHow to Applysection of our Career Site. Without a Supporting Statement your application will not be progressed. Please upload your Supporting Statement at the section marked upload resum. Your Supporting Statement must not be a CV. More information is available on our Career site atwww.fife/jobs/supportingstatement
Job Details
The jobs are currently all within the Technical & Hosting section within BTS and depending on Service requirements and allocation your duties may/will include:
- Installation & Support of iPad deployment into Education establishments
- Investigating and troubleshooting issues with Council endpoint devices
- Installinginvestigating and troubleshooting issues relating to existing and new software and solutions
- Documenting work instructions solutions and other technical documentation
- General customer support and advice
- Call management using Assyst
- Assisting in a wide variety of project delivery work
- Other technical work as required
The Person
Educated to SCQF level 5 which includes National 5 or SVQ level 2 or Standard Grades at Credit level or equivalent
Selfmotivated with a good knowledge of problem identification and resolution
You should have experience of working in an ICT role within a Team environment.
Be able to demonstrate good interpersonal and communication skills.
A good track record of technical problem solving and technical delivery across a large and complex organisation would also be advantageous.
A driving licence while desirable is not essential but the ability to travel within Fife is essential.
Before confirming appointment you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.
Further Information
- Role Profile When preparing your supporting statement review the role profile and think about how you meet the essential criteriaRole Profile
- How We Work Matters Our employees are expected to display and promote certain behaviours in the workplace.See ourHow We Work Mattersbehaviour framework for more information.
- Employee Benefits Employees have access to a benefits package that offers discounts on a wide range of products and services
- Directorate Information Council Department information
- Social Media Search for more Fife Council Jobs on Facebook or follow us on X @FCJobsOfficial.
Required Experience:
Unclear Seniority
Employment Type
Full Time
