L1 Support Engineer

Yubi formerly known as CredAvenue is redefining global debt markets by freeing the flow of finance between borrowers lenders and investors. We are the worlds possibility platform for the discovery investment fulfilment and collection of any debt solution. At Yubi opportunities are plenty and we equip you with tools to seize it.

In March 2022 we became Indias fastest fin tech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million.

In 2020 we began our journey with a vision of transforming and deepening the global institutional debt market through technology. Our twosided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side. Switching between platforms is easy which means investors can lend invest and trade bonds all in one place. All 5 of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance.

Yubi Loans Term loans and working capital solutions for enterprises.

Yubi Invest Bond issuance and investments for institutional and retail participants.

Yubi Pool Endtoend securitisations and portfolio buyouts.

Yubi Flow A supply chain platform that offers trade financing solutions.

Yubi Co.Lend For banks and NBFCs for colending partnerships.

Currently we have onboarded over 4000 corporates 350 investors and have facilitated debt volumes of over INR 100000 crore.

Backed by marquee investors like Insight Partners B Capital Group Dragoneer Sequoia Capital LightSpeed and Lightrock we are the onlyofitskind debt platform globally revolutionising the segment.

At Yubi People are at the core of the business and our most valuable assets. Yubi is constantly growing with 700 likeminded individuals today who are changing the way people perceive debt. We are a fun bunch who are highly motivated and driven to create a purposeful impact. Come join the club to be a part of our epic growth story.

Job Title: Desktop / L1 Support Engineer

Department: IT

Summary:

We are seeking a highly motivated and skilled Desktop Support Engineer to join our IT team.

The ideal candidate will possess a strong understanding of hardware and software

troubleshooting excellent customer service skills and the ability to work independently in a

fastpaced environment. The Desktop Support Engineer will be responsible for providing

technical assistance to endusers resolving desktop issues and ensuring the smooth operation

of our desktop environment.

Responsibilities:

Firstline support:

The initial point of contact for endusers experiencing technical issues with their desktops laptops or peripherals.

Workstation Compliance: Driving workstation compliance to achieve 100 compliance on all security control (Encryption Crowdstrike Global Protect etc..

Troubleshooting:

Diagnosing and resolving basic hardware and software problems. This may involve:

Restarting devices

Reinstalling drivers

Running diagnostics

Performing basic network troubleshooting

Hardware support:

Assisting with hardware installations repairs or replacements. This may involve:

Setting up new computers

Installing or replacing hardware components

Connecting peripherals

Software support:

Assisting with software installations updates or troubleshooting. This may involve:

Installing operating systems or applications

Configuring software settings

Troubleshooting software errors

Documentation:

Logging and tracking all incidents and resolutions in a ticketing system or knowledge base.

Escalation:

Identifying and escalating more complex issues to higherlevel support teams (L2 or L3.

Customer service:

Providing clear concise and professional communication to endusers throughout the support process.

Requirements

Qualifications:

Minimum of 2 years of experience in a desktop support role.

Strong knowledge of Windows and macOS operating systems.

Proficiency in troubleshooting hardware and software issues.

Excellent customer service and communication skills.

Ability to work independently and as part of a team.

Strong problemsolving and analytical skills.

Certifications such as CompTIA A Network or Microsoft Certified Desktop

Benefits

Benefits