Admission Counselor
Admission Counselor
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Job Description
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Purpose of the SSAO role:
Job Title: Student Support & Admission Officer
Division/Department: Sales
Reports To: Branch Head
Work Location: PAN India
Desired Work Experience: 27 Years
Weekly off: Rotational
The Student Support Admission Officer (SSAO) is responsible for counselling enrolling onboarding and offering overall delightful journey to the students.
As an SSAO you are expected to:
1. Contribute towards revenue generation by working on the sales targets by selling/upselling/crossselling the companys exclusive range of educational courses to the existing and prospective students and parents through personal counselling telephone calls and emails and other means of communication.
2. Ensure collection of outstanding fee from parents within the specified time.
3. Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.
4. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and addressing their concerns by offering a quick resolution.
5. Ensure adherence to internal processes and compliances.
To be successful in the SSAO role you are required to have:
1. An ability to handle students and parents in a calm empathic & patient manner along with strong sales persuasion skills.
2. Proficiency in Microsoft Office and writing emails & comfortable while working on software related to Sales & Services.
3. Fluency in communication of English and Regional language.
Must have Attitude:
1. Customer Orientation
2. Sense of Ownership and Accountability.
3. Result orientation
4. Emotional intelligence for working in a Team.
Qualification:
1. Must have bachelors degree.
2. Preferred BTech / MBA /Masters in Psychology Education etc.
Experience:
1. Previous experience in counselling of educational services.
2. Previous experience of Business to Customer (B2C) sales across industries.
Key Interactions:
External
o Students Parents & Schools Representatives.
Internal
o Branchs Academic & NonAcademic teams.
o Regional Student Support Centre.
o Regional Sales & Operations Team.
Required Experience:
Manager
Employment Type
Full-Time
