Principal End User Support Technician
Principal End User Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Deliver expert technical support for enduser systems including desktops laptops tablets and smartphones.
- Diagnose and resolve complex technical issues to restore functionality and ensure user satisfaction.
- Provide field support and onsite assistance to users addressing a diverse range of technical problems.
- Manage and maintain the enduser environment to minimize disruptions and uphold high service standards.
- Collaborate with team members to optimize support processes and enhance overall user experience.
Requirements
- National Diploma/Degree or relevant technical certification (such as MCSE).
- ITIL certification preferred.
- 4 years of experience in supporting enduser systems and delivering technical assistance.
- Valid drivers license and own vehicle are mandatory.
- Physically fit and capable of handling the physical demands of the role.
- Willingness to work shift hours and travel within the metro area to provide onsite support.
Required Experience:
Staff IC
Employment Type
Contract
