Support Analyst
Support Analyst
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Job Description
Support Analyst
Harris Govern Allen Texas
Harris Govern is a software provider for the property tax and appraisal industry. We place a high value on customer relationships to promote customers for life and focus on developing collaborative mutually beneficial partnerships with our customers and colleagues.
We are currently seeking a Support Analyst to join our team!
Details
At Harris Govern Support Analysts are responsible for providing support services to our clients utilizing inhouse support tools (phone live chat help ticket system) as well as customer training trade shows and onsite client visits. Support representatives will assist clients in the usage and understanding of our Appraisal & Tax Collection software packages used by local governmental agencies throughout the states ofFlorida Missouri Texas and Washington.
What are we looking for
Support representatives must have excellent written and verbal communication.Must be able to establish build and maintaineffective relationships with customers potential customers and thirdparty partners.Is easy to approach and talk to sensitive to and patient with all diversities builds rapport well is an effective listener andable to thrive in a teamoriented environment. The ability to selfmanage and meet goals and deadlines with strong organizational skills are needed.
The position requires and indepth knowledge of the companys growing library of software applications. This knowledge must extend beyond the basics into the advanced software features. Database knowledge (SQL Server) and MS Office 365 knowledge (Teams Word Excel Outlook) are also important for this position. The candidate must have the ability to analyze issues establish priorities anticipate consequences make decisions and take action with fine attention to detail. The ability to proactively learn new technologies and methodologies adapt to changes and become proficient quickly will also be required. Experience with software application technical support is preferred.
What we offer
- Compensation will be commensurate with experience technical abilities industry knowledge and job responsibilities.
- Harris offers excellent fringe benefits including a generous vacation policy and health dental life and disability insurance.
Required Experience:
IC
Employment Type
Full-Time
