Senior End User Compute Engineer

ABOUT US
At HUB International we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals families and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn grow and make a difference. Our structure enables our teams to maintain their own unique regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker providing a boundaryless array of business insurance employee benefits risk services personal insurance retirement and private wealth management products and services. With over $5 billion in revenue and almost 20000 employees in 600 offices throughout North America HUB has grown substantially in part due to our industry leading success in mergers and acquisitions.

Job Title Sr End User Computing Engineer

Job Description:

This role is part of our dynamic fastpaced Infrastructure and Operations team. This senior position will be responsible for evaluating new and existing technologies creating innovation and efficiencies in imaging cloud technology configuration management and mentoring junior engineers.

This position will play a key role in technology assessment and selection solution engineering design and delivery as well as providing technical support for these systems. You will be hyper focused on modern workplace technologies that elevate the productivity of HUBs workforce.

You will be expected to recommend promote and leverage IT standards to minimize complexity adhere with compliance and maximize security.

You will apply your knowledge of enterprise endpoint architecture and standards to define design and implement a modern desktop management strategy and user experience.

Responsibilities

• Provide vision and strategy for end user computing environment including evaluation recommendation and implementation of emerging technology as well as software and hardware road maps to improve customer efficiency and productivity.
• Design configure build endpoint solutions to support the desktop environment including SCCM Intune JAMF Cloudattached Management Desktop Analytics App management software updates and Device Compliance.
• Identify areas in the end user compute environment both current and future that present technical challenges or opportunities.
• Research and seek out solutions whether proven or cutting edge and test them in our environment against current standards and competing concepts.
• Configure manage troubleshoot and optimize device management tools (Intune SCCM and JAMF) establishing policies and procedures for device management including provisioning deprovisioning remote support diagnosis and troubleshooting.
• Optimize Endpoint Management processes such as provisioning of new endpoints (e.g. Autopilot or similar) OS updates deployment of security patches packaging and delivery of thirdparty software etc.
• Leverage Digital Experience tools to proactively identify and resolve user and/or endpoint issues.
• Define testing and implementation strategies for OS and application upgrades.
• Act as last support line engineer (escalation engineer) and implementation engineer.
• Manage relations with key internal and external stakeholders and communicate changes across the organization.
• Use script language and tools to automate operational activities tasks system builds and changes in the environment (PowerShell Etc.
• Facilitate the establishment and implementation of standards and guidelines that guide the design of technology solutions including architecting and implementing solutions requiring integration of multiple platforms operating systems and applications across the enterprise.
• Continuous improvement of the operations through monitoring system performance metrics proactive actions and automation
• Creating all the necessary documentation for any changes in the environment or new technologies being introduced in the environment.
• Establish and implement proactive processes to upgrade existing toolsets while maintaining tools through version lifecycles
• Establish mobile device management ecosystem

Skills Required

• 7 years architecting and implementation endpoint configuration and management platforms.
• 7 years utilizing SCCM/MECM Microsoft Intune Azure Active Directory Group Policy and PowerShell to effectively manage enterprise endpoints.
• 10 years of experience in an advanced technical support role building documentation and analyzing systems for improvements.
• 10 years of experience building and deploying Office 365 and Windows & MacOS Operating Systems in an enterprise setting.
• 7 years experience in Microsoft cloud technologies such M365/O365 Entra ID EMS licensing Windows Hello for Business Hybrid and Entra joined devices MS Autopilot Azure Conditional Access Policies and policies.
• Deep technical knowledge of Windows and Apple based hardware and product lines.
• Expert level troubleshooting skills with Windows OS MacOS Office Suite including Windows 10 & 11 and Office 365.
• Strong technical knowledge across a variety of systems including Windows 11 MacOS and Microsoft 365 Apps.
• Demonstrated problem determination analysis and resolution skills
• Strong analytic troubleshooting and problemsolving skills
• Strong decisionmaking prioritization and negotiation skills
• Strong communication skills (verbal written presentation and negotiation)
• Strong ability to selflearn new technologies
• Individual should be selfmotivated with the ability to work independently
• Must be able to work under pressure and project deadlines

Skills Desired

• Experience with and deep knowledge of Microsoft Intune.
• Experience architecting VDI in Azure or AWS.
• Experience with JAMF and MacOS endpoint management.
• Experience and advanced knowledge of network engineering and security.
• Deep level of knowledge with scripting and automation within the Windows OS.

Although hybrid to a local HUB office is desirable we are open to remote candidates.

JOIN OUR TEAM
Do you believe in the power of innovation collaboration and transformationDo you thrive in a supportive and client focused work environmentAre you looking for an opportunity to help build and drive change in a rapidly growing and evolving organizationWhen you join HUB International you will be part of a community of learners and doers focused on our Core Values: entrepreneurship teamwork integrity accountability and service.

Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New Jersey and Washington states: The expected salary range for this position is $120000 to $140000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role we encourage you to submit your application. By doing so we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paidtimeoff benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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