IT Support Analyst
IT Support Analyst
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Job Description
Job Title: IT Support Analyst
Reporting Relationship: Assistant Director of IT Support & Consultation
Unit: Central Administration
Department: ITS SupportCADM
Campus Location: Maxwell Center
Duties and Responsibilities
- Troubleshoot advanced technical problems using a variety of tools
- Provide exceptional customer service while communicating with customers through phone voicemail email and inperson
- Document all work and interactions using IT Service Management software
- Actively participate in knowledge management through maintaining and creating knowledge base articles
- Assist in the delivery and setup of computer equipment and moves
- Identify largescale problems by spotting patterns in reported incidents
- Assist in supervising student workers and provide guidance when needed
Qualifications:According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
- Associates Degree with two 2 years in a related field or equivalent combination of education and experience such as a High School diploma and four 4 years of related experience or a Bachelors Degree in a related field
Experience
- Experience troubleshooting computer hardware mobile devices networking printing and software
- Experience in troubleshooting in a Windows and MacOS environment
- Thorough knowledge of Microsoft Office and other productivity software
- Familiarity with Office365 cloud services
- Demonstrated ability to work with colleagues who represent a diversity of work and conflict resolution styles
- Experience in writing enduser technical documentation
Required Skills
- Excellent written & verbal communication skills
- Detail oriented
- Strong ability to prioritize conflicting demands from projects and operational work
- Conflict resolution / diplomacy
- Fast learner with the ability to selflearn new skills and techniques
- Adaptability
IWU Kingdom Diversity Statement
IWU in covenant with Gods reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living teaching and learning which exhibits honor respect and dignity. Acknowledging visible or invisible differences our community authentically values each members earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christs commandment to love all humankind.
LIMITATIONS AND DISCLAIMER
As a religious educational institution operating under the auspices of The Wesleyan Church Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion 42 U.S.C. Sections 2000e1 and 2000e2.
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position. Employees will be required to follow other jobrelated instructions and to perform other jobrelated duties requested by their supervisor in compliance with Federal and State Laws.
Required Experience:
IC
Employment Type
Full-Time
