Senior Business Analyst - Movement Manager
Senior Business Analyst - Movement Manager
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Job Description
About This Role
Job responsibilities:
Senior Business Analyst will be supporting the CAE AirCenter Operations Control team by participating implementation and other projects globally. Team members are part of a technofunctional team specialized in implementing and delivering Operations Control Movement Manager & Recovery Manager Ops and other solutions / modules as part of the AirCenter suite for various airlines.
Senior Subject Matter Expert will participate onsite customer visits and is expected often to conduct more complex customer discussions by him/herself. Typically Senior level (BA) SME can be primary SME on project (implementation upgrade customer project etc. and typically does not have any more senior BA supporting on daytoday activities.
Delivery Business Analyst will also be the Subject Matter Expert on these solutions and will be involved in training airline analysts on the tools and processes.
Senior SME: Works collaboratively in a team environment with project managers account managers implementation and development resources to meet customer expectations regarding solution implementation issue resolution during solution adoption phase and resolution of maintenance issues / service requests postproduction cutover.
Will lead the data gathering & loading process prior to solution implementation phase.
Will perform data validation checks in the context of their specific solution area at all stages of solution implementation and delivery
Will perform installation of their specific solution and its associated modules and also ensure integration of their solution with other internal and external thirdparty products. Set up and validation procedure and tasks vary between technical and business SME as well as between different solutions.
Will identify the best practices adopted by customers during the interactions and communicate the same to Solution Management teams to enhance their respective Solution area
Evaluate business processes anticipate requirements & help identify areas for improvement and help develop and implement appropriate solutions.
Duties vary depending on if person is Business Subject Matter Expert or Technical Subject Matter expert.
Business SME: specific knowledge depends on the product supported. In general Senior level BSME will support customer facing implementation projects CR implementations and upgrades individually without support (on daytoday basis). They are comfortable to guide customers on best business practices they can train full solution all features and functionalities. Normal expectation is that BSME has relevant Aviation experience and practical experience on the solution area they are hired to work on.
Preferred Exp/Skills:
Business SME: specific knowledge depends on the product supported. In general Senior level BSME will support customer facing implementation projects CR implementations and upgrades individually without support (on daytoday basis). They are comfortable to guide customers on best business practices they can train full solution all features and functionalities. Normal expectation is that BSME has relevant Aviation experience and practical experience on the solution area they are hired to work on.
- Typically SME holds a license on their relevant business area if industry so demands (or is previous license holder from the time they worked at that specific role). BSME in Ops Control area would have dispatcher experience and license (or have had that while in active dispatch role or at least 5 years of experiences providing level 1 or level 2 support for airline operations)
- Customerfacing experience is critical requiring excellent communication skills to address client needs effectively
- Strong ability to quickly understand and analyze problems coupled with experience in troubleshooting is highly valued
- Experiences with any CAE AirCenter solutions including legacy systems is a beneficial addon but not mandatory
#LISA2
Position Type
RegularCAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equalopportunity employer committed to diversity equity and inclusion. As One CAE we take affirmative action to ensure equal opportunity for all applicants regardless of race nationality colour religion sex gender identity and expression sexual orientation disability neurodiversity Veteran status age or other legally protected characteristics.
If you dont see yourself fully reflected in every job requirement listed in the job posting we still encourage you to reach out and apply. At CAE everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process please get in touch with us at .
Required Experience:
Manager
Employment Type
Full-Time
