Principal Content Designer - Growth
Principal Content Designer - Growth
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Job Description
POS28291
Please note: This position requires a location in the Eastern time zone in the US or Canada only due to a close working relationship with teams in the UK and Ireland candidates in other time zones wont be considered for this role.
About You
Youre looking for an environment team and role where youll thrive and do the best work of your career. Thats why as a Principal Content Designer for Growth at HubSpot:
- Youll have a seat at the table from Day 1. Your UX leaders and partners know what you do greatly value it and expect you to have strong opinions.
- Youll drive strategic and meaningful productled growth initiatives with your partners with the autonomy you need to drive strategy vision and impact at scale.
- Youll never have to guess about how to get promoted. Well support you with clear expectations career paths and constructive feedback that strengthens you.
- Youll be able to work where and how you work best: at home the office or any mix of both.
- Youll add your knowledge experience and culture to a centralized team of worldclass content designers and grow better together.
About your opportunity
HubSpots mission is to help millions of organizations worldwide grow better. Our Growth Product Line drives acquisition activation retention and monetization across our platform.
As a Principal Content Designer youll drive endtoend content strategy for highly complex user flows and experiences across product lines in order to make them simple and consistent. Youll practice narrative design information architecture and create messaging frameworks that make complex ideas clear to our users as they onboard into HubSpots product system. Youll also influence and coordinate the work of partners working across product lines to ensure our content is consistent meaningful and valuable.
In this role youll:
- Explore user needs: Use research and quick experiments to design content strategy and user experiences that solve problems and improve timetovalue.
- Craft first impressions: Build clear and delightful interactions with content that make people feel welcome and confident from the start of their relationship with us.
- Drive business impact: Work closely with product managers engineers analysts leadership and other stakeholders to balance user needs with our business goals.
Your mission is to shape HubSpots core productled signup experience so that users quickly discover our platforms value. This work is key for scaling our success across small businesses and upmarket segments.
Heres what success in your role looks like
- Youll move quickly be flexible and build strong and compelling user journeys information architecture and messaging
- Youll successfully influence senior leadership and help them understand the impact and vision of design
- Youll provide thoughtful feedback on designs as well as identify overlaps and efficiencies between team members projects
- Youll collaborate to drive solutions for problem spaces that span multiple product lines and groups and model ways to adapt as new data and insights are uncovered
- Youll build strong relationships across the organization including with crossproduct designers engineers product managers analysts and the broader business
- Youll ground your designs in datadriven and customerbased insights confidently navigate pushback and provide rationale that reflects content design best practices
Youll love this role if you
- Enjoy talking with users and prioritize leaning into alwayson customer feedback to inform your designs
- Model thinking like an owner in terms of how your partners and our teams should spend their valuable time and resources
- Enjoy delivering on highcomplexity projects and helping create visibility for your and your partners work
- Develop narratives with strong storytelling to influence and educate stakeholders mastering the ability to appeal on both logical and emotional fronts when selling an agenda or vision
- Model best practices for knowledge sharing collaboration mentoring and facilitation
- Clarify shared expectations across groups in service of a larger mission
- Have the proven ability to break down resistance and anticipate pitfalls
- Are known for the quality and clarity of your communication artifacts such as decks visions plans memos etc.
- Can confidently deliver clear direct and actionable feedback and ask for it in return
- Share our HEART values and practice growth mindset
About Content Design at HubSpot
As a UX content designer at HubSpot youll drive meaningful product work at scale that helps our users around the world to grow better. This doesnt mean being stretched across dozens of teams its means that we choose just the most strategic opportunities across the company where you can drive clear cohesive consistent and connected experiences for our users.
Youll partner with product teams and leaders to identify hard problems and own the solutions to them. Youll work closely with product managers product designers UX researchers engineers and other crossfunctional partners. Youll also partner with other content designers and be part of a closeknit team that cares about and deeply supports each other. Together youll make a meaningful difference for our users by making our products and experiences easier to understand use and enjoy.
Our content designers care about creating great user experiences while also generating impact for our business. Were looking for people who are creative and persistent about achieving both without sacrificing one for the other.
About UX at HubSpot
Our UX team is a passionate diverse and global group of 300 content designers product designers researchers and design ops folks who build consumergrade experiences while solving enterpriselevel problems. Were set up to work as equal partners to our peers in product management and engineering. We design and deliver a crafted experience to our customers by setting a high bar on ease of use. Were investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.
We involve our customers in every step of our development process. We strive to deliver a B2B product thats just as easy to use as the best B2C products on the market. Thats because we know that when our customers grow we grow too.
Want to know more about content design at HubSpot
- What we look for in content design portfolios and work samples
- How to get language insights from usergenerated content
- Inclusivity is a design principle
- A human approach to product content
One more thing you should know
Cash compensation range: USD Annually
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
The cash compensation above includes base salary ontarget commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible roles. In addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate including their skills experience qualifications and other jobrelated reasons.
We know that benefits are also an important piece of your total compensation package. To learn more about whats included in total compensation check out some of the benefits and perks HubSpot offers to help employees grow better.
At HubSpot fair compensation practices isnt just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.
We know the confidence gapand imposter syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for inperson onboarding. If you join our broader Product team youll also attend other inperson events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Germany Applicants: (m/f/d) link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing sales service and website management products that start free and scale to meet our customers needs at any stage of growth. Were also building a company culture that empowers people to do their best work. If that sounds like something youd like to be part of wed love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code which has more than 5M views and learn about our commitment to creating a diverse and inclusive workplace too. Thanks to the work of every employee globally HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its awardwinning culture by Great Place to Work Comparably Fortune Entrepreneur Inc. and more.
Headquartered in Cambridge Massachusetts HubSpot was founded in 2006. Today thousands of employees across the globe work remotely and in HubSpot offices. Visit ourcareers website to learn more about the culture and opportunities at HubSpot.
By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. HubSpotsPrivacy Noticeexplains what personal information we may process where we may process your personal information our purposes for processing your personal information and the rights you can exercise over HubSpots use of your personal information.
Required Experience:
Staff IC
Employment Type
Full Time
