Must have handson experience on ServiceNow Integration
Good experience on ServiceNow CMDB SecOps AIOPS Change Management Event Management Now Assist Catalog Management
Should know ServiceNow Core concepts client and serverside concepts
ServiceNow CAD or CSA certified.
Excellent communication Skills
Must have Knowledge in ServiceNow ITIL module.
Must know ServiceNow platform fundamentals like instance cloning upgrade transactions plugins etc.
Fine to work during US overlapping hours 12PM IST to 10PM IST)
Incident Problem Change and Knowledge Management: Demonstrated expertise in handling incidents problem change and knowledge management processes within the ServiceNow framework.
Service Level Agreements (SLA): Indepth understanding of SLA concepts types and the ability to configure them effectively.
Import Sets and Transform Map Scripts: Proficiency in utilizing import sets and transform map scripts for efficient data import and transformation.
Client Scripts UI Policy UI Actions and Data Policy: Wellversed in the implementation of client scripts UI policies UI actions and data policies to enhance user interface functionality.
Serverside Scripts: Experience with serverside scripts such as business rules and script include optimizing system performance and functionality.
Service Catalogs Workflows and Flow Designer: Proven ability to design and implement service catalogs workflows and utilize the flow designer for process automation.
Creation of reports and Dashboards.
Rest and Soap Integration: Extensive knowledge of Rest and Soap
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