Customer Service Officer 468173
Customer Service Officer 468173
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Job Description
Req ID:468173
At Alstom we understand transport networks and what moves people. From highspeed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.
Could you be the fulltime Customer Service Officer in Vsters SE were looking for
Your future role
Take on a new challenge and apply your comprehensive customer service expertise in a new cuttingedge field. Youll work alongside innovative collaborative and dedicated teammates while being the customer primary point of contact to supply equipment and spare parts or railway vehicles. You will handle customer enquiries providing quotation and ensure their deliveries. As part of a global organization you will coordinate with internal stakeholders to ensure material deliveries from different sites within Alstom.
Well look to you for:
- Manage Customer inquiries orders and returns as well as Customer complaints.
- Perform Customer communication with relevant stakeholders in case of critical items (supported by Sales aligned with Customer Director).
- Collect timely and compliant cost input from external and internal suppliers.
- Contribute to continuous improvement actions.
- Taking responsibility in a resultsdriven role solving complex problems with a customeroriented mindset.
- Embracing inclusivity in an international and multicultural environment.
All about you
We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role:
- Degree in Engineering or Business Administration
- Experience or understanding of industry roles and daily interfacing with external stakeholders such as customers and suppliers
- Familiarity with ERP System such as SAP
- Excellent organizational skills and time management
- Team player with a positive attitude
- Strong analytical and interpersonal skills
- Fluent in English and Swedish
Things youll enjoy
Join us on a lifelong transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career.Youll also:
- Collaborate with transverse teams and helpful colleagues
- Progress towards becoming a key influencer in the mobility solutions sector
- Utilise our dynamic working environment
- Contribute to innovative projects
- Steer your career in whatever direction you choose across functions and countries
- Benefit from our investment in your development through awardwinning learning
- Benefit from a fair and dynamic reward package that recognises your performance and potential plus comprehensive and competitive social coverage (life medical pension)
You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!
Important to note
As a global business were an equalopportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.
Job Type:Experienced
Required Experience:
Unclear Seniority
Employment Type
Full Time
