Systems Engineer

We have an immediate opportunity for a Systems Engineer. This opportunity based out of our Buffalo NY office. Remote candidates welcome to apply.

About The Job

Reporting to the Internal Director of IT the Systems Engineer is responsible for contributing to the stability integrity and efficient operation of the firms technology infrastructure through the appropriate operation of relevant technologies including but not limited to those outlined below.

• Participate in internal service desk following ITIL framework
• Assist with tier3 IT support tickets which have been escalated to engineering
• Create and maintain software packages using modern application delivery methodology
• Manage physical endpoints virtual endpoints and operating system deployments using modern endpoint management methodology
• Follow change management problem management and asset management processes
• Maintain system and process documentation within appropriate knowledge base
• Standardize and automate system and support processes
• Troubleshoot and manage issues related to application deployments and system updates
• Troubleshoot and manage issues related to identities systems access accounts authentication authorization entitlements and permissions
• Troubleshoot and manage issues related to calling and conference devices
• Remediate system vulnerabilities
• Perform responsibilities in accordance with all company standards policies and procedures
• Communicate with stakeholders to determine system update schedule for version security and feature set updates

What We Are Looking For

• Associates Degree or higher in Computer Information Systems Business Administration or related field or equivalent applicable work experience.
• Minimum 3 years of highly relevant Microsoft engineering and/or support experience.
• Microsoft Certification or certification level knowledge for Microsoft 365 Associate level.
• Ability to install configure and maintain a variety of Microsoft systems and software.
• Strong knowledge of Microsoft technologies including Microsoft Intune MECM Windows Server Apps for Business Entra ID Office 365 and Azure.
• Ability to install configure and maintain a variety of Microsoft systems and software.
• Established record of using modern application delivery and endpoint management methodologies within Microsoft Intune (Intune Autopilot and Configuration Manger).
• Strong knowledge of internal collaboration and communication solutions using Teams and Microsoft 365.
• Ability to work with or within a team in the design deployment and support of infrastructure systems focused best practices and standardized processes.
• Ability to identify and resolve computer system malfunctions and operations problems.
• Ability to multitask and adapt to and implement changes quickly.
• Excellent verbal and written communication skills. Ability to communicate technical information to nontechnical personnel and communicate clearly and effectively with vendors and peers Strong attention to detail and solid followup capabilities.
• Willingness to work outside standard business hours and participate in an oncall rotation to resolve issues or maintain systems as required.
• Skill in organizing resources and establishing priorities.
• Ability and eagerness to learn and support new systems and applications.
• Some interoffice travel may be required.

As a hybrid position a dedicated and private space is required to effectively work remotely. Some work will be performed in a professional office environment where the noise level in the work environment is usually moderately quiet. Ability to work remotely contingent upon needs of business. The position may occasionally require travel up to 200 miles. Work hours may vary some night and weekend work may be required including participation in an oncall rotation.

What Freed Maxick Offers

• Hybrid work environment and unique sociable culture
• An attractive and competitive compensation and benefit package
• Annual performance bonuses and competitive compensation adjustments tied to performance
• An incentive program for new business and referral bonuses for introducing potential new employees
• Career growth including promotion and advancement opportunities
• The ability to design your own career path with the input from your designated Performance Advisor and our Manager of Learning and Development
• A friendly supportive and teambased work environment with the largest firm in WNY based on number of CPAs
• Ongoing education and learning opportunities to keep your technical skills sharp and your soft skills topnotch
• Flexible scheduling opportunities including MAX Flex and Flexible Work Week Programs
• Compensated time to volunteer in the community

The compensation for this role varies based on experience and falls within the range of $70000 to $85000. These salary ranges are for applicants based in Western New York. Consideration will be given to applicants outside of our geographic area with appropriate ranges provided based on location.

Apply today! We are looking forward to meeting with you!

VisitFreed Maxick to learn more about us.

EOE

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