Manager User Services and Engagement
Manager User Services and Engagement
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Job Description
About the Library
Housed in the Riddell Library and Learning Centre the University Library is an integral part of the MRU experience. The services facilities programming and expertise available in the Library support innovative teaching learning and scholarship across campus.
The Library includes the Archives and Special Collections and specialized and technologyenriched teaching and learning spaces including information literacy classrooms a Maker Studio audio production rooms and a range of visualization simulation and immersive spaces. The Library team consists of approximately 60 employees. The Library values a healthy inclusive workplace encourages a culture of innovation and teamwork and provides support for professional development.
About the Role
MRU Library is seeking a Manager User Services and Engagement to oversee the work of the Librarys Public Services team. Reporting to the Associate Dean Public Services and working closely with staff and other library leaders the person in this position provides operational management for inperson and virtual user services supports and experience ensuring programs and services are well designed and efficiently deployed to meet the teaching learning and research needs of students faculty staff and community users.
The Manager User Services and Engagement oversees a complicated set of diverse workflows and supervises approximately 10 direct reports. This fastpaced and dynamic work involves operational management of public service provision across multiple service points training and assessment of services within the Library and building and leading a responsive and collaborative team in an environment of rapidly changing technology and information.
The Manager oversees the work of 815 full time staff both directly and indirectly across a range of service points and services. This includes staff recruitment and development training evaluation and supervision. This also includes responsibility for scheduling staff across multiple service points and providing recommendations as to operating hours.
The successful candidate will have excellent communication and collaborative skills and a strong usercentered focus. They will be experienced in managing staff in the context of a rapidly changing environment. They will be aware of trends in postsecondary teaching and learning and will be energized by the work of creating and maintaining spaces and supports that inspire creativity and learning.
Responsibilities
Planning operations and administration of unit:Work with Associate Dean Public Services Libraryand Public Services leadership team to set and implement unit goals priorities ensure policy and procedures are in place. Collaborate with other managers supervisors and staff within the Library in the pursuit of interunit objectives initiatives and projects.
Scheduling:Schedule Public Services and other Library staff to ensure the Service Desk and Public Services is adequately and responsively staffed in order to meet user needs and offer quality support and services to Library users. Engage in ongoing assessment of user demand and foot traffic to inform staffing patterns and provide advice and recommendations on opening hours.
Staff recruitment development and management:Recruitment management planning and delivery of training and development for Public Services staff as well as training and development for staff from across the Library who work the Service Desk to ensure excellence in public services. Ensure regular feedback and review. In alignment with the vision of library senior leadership and under the guidance of the Associate Dean lead prioritysetting and team planning activities. Management of staff within the parameters of the collective agreement.
Service Assessment:ensure ongoing assessment measures for services and are in place for public services supports and initiatives..
Work collaborativelywith other Library managers and leaders including the assigned faculty member associate deans chair and the dean on matters of resource allocation staffing and budget planning across the Library
Qualifications
- Masters Degree in Library and Information Science (MLIS) or equivalent
- The candidate should have at least 36 years in Public Services work in a library with at least 4 years in a supervisory or management position in library Public Services
- Experience in an academic library would be an asset
- Experience managing staff in an association / union environment is a strong asset.
- The candidate must possess a userfocused and resultsoriented approach to the management of staff services and resources in a public services or frontfacing library service setting.
Salary: $ 109020 $ 129733 per annum
Closing Date: April 6th 2025
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: Last Name Requisition Number Document Title.pdf (ex. Smith 999999 CV.pdf).
Required Experience:
Manager
Employment Type
Full-Time
