Guest Experience Planner Part Time
Guest Experience Planner Part Time
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Salary Not Disclosed
1 Vacancy
Job Description
Location
Omni Amelia Island Resort & Spa
At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations worldclass resort pools championship golf fullservice spa endless dining options and familyfriendly activities.
Omni Amelia Island Resort and Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Amelia Island Resort & Spa may be your perfect match.
Job Description
Responsible for capturing additional incremental revenue through outbound sales efforts not reserved during the initial sales process.
Responsibilities
Essential Functions:
Must have thorough knowledge of the property guestrooms package options and amenities of the property
Make outbound activity sales calls; offer customized room and package products spa services golf recreation and dining/food & beverage options (when applicable)
Upsell room types to maximize hotel average daily rate
Coordinate with DORM to develop and coordinate strategies that will drive activity revenue into need times/dates for ancillary revenue outlets
Achieve monthly revenue goals for the position as defined by the DORM and senior property leadership
Implement Moments of Service (MOS) on every call
Reserve golf tee times spa appointments dining reservations etc. in all activity applications
Track success of sales efforts and revenue capture; share with appropriate personnel/management on an ongoing basis
Post advance deposits and route billing of activity reservations (when applicable)
Process activity confirmations
Answer inbound calls; check voicemail/inbox and answer emails in a timely manner
Other duties as may be assigned by management
Hotel Specific Essential Functions:
Review arrivals report opt in report and rate codes to identify guests for outbound sales efforts (i.e. upselling web reservations LOS patterns etc.
Respond to guest requests for Experience Planner services in a timely manner
Email relevant correspondence with appropriate departments
Make detailed reservation notes in reservation to ensure accuracy
Qualifications
Omni Hotels & Resorts is an equal opportunity employer vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Employment Type
Unclear
