Overnight Night Audit Supervisor
Overnight Night Audit Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Location
Severin Hotel
Ideally located in the heart of downtown Indianapolis the fourdiamond Omni Severin Hotel stands as the citys longest running luxury hotel and a beautifully restored piece of the citys history. The hotel elegantly combines the grandeur of the early 1900s with the modern amenities and superior service of today and offers memorable experiences that are within walking distance to many leisure business and cultural attractions.
Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates the engagement of our guests and the spirit of Hoosier Hospitality are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser self motivated and live to serve others the Omni Severin Hotel is the hotel for you.
Job Description
To oversee and coordinate all nighttime front desk and audit functions execute computer maintenance requirements and ensure all financial transactions for the day are verified and balanced.
Responsibilities
- Preparation of daily reports and distribution as directed.
- Accurate preparation of VIP complimentary house use rooms and out of order lists.
- Conduct back up procedures for Opera and drop tape nightly.
- Handling Express checkouts ensuring their completion.
- Completion of third shift Night Audit checklist
- Balancing of daily postings and revenue.
- Ensure adequate communication the following morning to all necessary departments by communicating through shift recap emails.
- Understanding of all front office standards and assist in solving deficiencies.
- Documenting errors made by cash handling auditors.
- Prepare Inhouse allowance and adjustment spreadsheets each day.
- Prepare and send out the DAR to appropriate team members.
- Balancing of daily posting and revenue and resolution of inaccuracies.
- Ensuring nightly transmission of credit cards through IPU and Opera.
- To be thoroughly acquainted with all checkin and checkout procedures and policies.
- To be a main liaison between guest and the hotel.
- To appropriately protect confidential guest information and guest room key access according to front office SOPs.
- To be thoroughly acquainted with PBX Operator duties.
- Be familiar with emergency procedures and Alarm System in the PBX department.
- Be familiar with guest scenarios and followup on all guest requests and concerns effectively adhering to the service recovery process.
- To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios and execute to standard.
- Be familiar with all systems and equipment as related to the Front Office (Opera Nucleus GoConcierge Synergy Vingcard Vision TwoWay Radio Dispatch ISD Firepanel)
- Be familiar with all hotel rate plans and rate codes understanding rate strategy when making rate changes for guests.
- Be familiar with all hotel amenities (to include Wireless Internet Select Guest Program Frequent Flyer Mileage Program Laundry Services and Omni Kids Program)
- To be familiar with all hotel facilities (F&B outlets Business Center Fitness Center Concierge Lounge Outdoor Pool Meeting Space Parking Garage)
- To be familiar with the interrelationship between the different departments (to include PBX Guest Services Housekeeping F&B outlets Banquets Sales Engineering and Purchasing)
- To be familiar with local attractions and businesses (to include Charlotte Athletic Club Museums Restaurants BOA Plaza Epicenter Malls)
- Aid guests in locating other areas of the hotel (walk them to destination if possible)
- Familiarity with parking validation procedures and Good Nights Rest Policy
- Effectively operate computer printer telephone pen/pencil photocopying machine facsimile machine twoway radio
Be actively engaged with our guests. Identify the needs of our guests and meet these needs aiming to exceed expectations at every opportunity
Qualifications
- Excellent customer service and problem solving skills
- Must have strong communication computer and organizational skills
- Prior guest service experience required preferably hotel front office experience
- Must be able to work a variety of shifts including weekends and holidays.
- Move bend lift carry push pull and place objects weighing up to 30 pounds without assistance. Stand walk or sit for an extended period or for an entire work shift. Requires repetitive motion including utilizing telephone/computer for an extended period or for an entire shift.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
End of Job Description
Required Experience:
Manager
Employment Type
Unclear
