Sr Desktop Support Analyst 4629
Sr Desktop Support Analyst 4629
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Portfolio Business:CP Kelco
Have you heard the big news As of November 15th CP Kelco has become part of Tate & Lyle PLC!
The combination of our two companies is highly complementary enhancing our Sweetening Mouthfeel and Fortification platforms while also strengthening our capabilities in consumer and industrial applications. Were unlocking new opportunities and delivering an even more compelling value proposition to our customers with a leading global portfolio of specialty food and beverage ingredients and a worldclass team of food science experts. Together we are uniquely positioned to meet the rising consumer demand for healthier tastier and more sustainable food and beverages placing us at the center of the future of food.
Join us and be part of this transformative journey! Were looking for passionate individuals ready to make an impact in a thriving environment where innovation and expertise meet. Dont miss your chance to contribute to a company that values creativity and collaboration and to be part of a team thats shaping the future of food.
Join us as we build this transformative organisation apply today!
Position Summary
The Sr. Desktop Support Analyst is an IT Onsite support position that provides firstlevel and escalated end user support both onsite and remote including receiving inbound calls and responding to service call inquiries. This position performs troubleshooting and documents steps taken to resolve incidents and service requests using a ticketing system and providing timely resolutions to end users.In addition to daily desktop support this position may act as the sole or partnered subject matter expert and single point of contact to the site business leadership team regarding IT responsibilities. This role will work closely with IT Site Manager to fulfill the business demands of the site they support.This role works closely with functional support teams within the infrastructure application and operational technology groups. The Sr. Desktop Support Analyst may be asked to lead projects and work closely with vendors to implement solutions that meet business demands.This position supports and enforces information technology (IT) policies hardware and software lifecycle.
Principal Duties & Responsibilities
- This position will be responsible for a customer serviceoriented and proactive approach to resolving technology issues for all levels of end users.This includes extensive experience with desktop hardware software applications operating systems telephony and network connectivity.Continuous improvement and a holistic approach are also key qualities for the role.
- This position performs preventative maintenance and repairs on computers laptops printers and other related equipment (mobile devices Conference room Audio and Video for example but not limited to); and installs upgrades supports and troubleshoots equipment and Windows 10/11 applications. With guidance from IT Ops Team this position may support server and networking equipment as well.
- Maintain close relationships with site leaders to understand prioritize and provide solutions to the business.
- Build and maintain a close working relationship with your internal peers and the larger IT organization to provide services around networks hosting process control monitoring and IT security
- Manage 3rd party service providers to meet and exceed SLA commitments.Leverage external partners and vendors to enhance effectiveness as needed
- Ensure SiteIT Infrastructure lifecycle management and align to capacity growth proactively with accurate forecasts
Specialized/Technical Knowledge or Required Skills
- Responsible for managing the local escalation process of problems to appropriate support personnel. Evaluate business needs and alignment of work environment for possible process improvements and implement accordingly.
- Provide primary or escalated technical support to a wide variety of end users responding promptly and effectively to calls concerning IT issues. Provide troubleshooting root cause analysis and problem resolution for technical issues be they client or infrastructure items.
- Acts as a liaison between sites and the network as well as hosting and end user experience team to assist in issue resolution and request completion
- Exercise a degree of autonomy and sound judgment in making decisions
- Maintains responsibility for timely resolution of problems communication to clients regarding problem status and maintenance of status/resolution information in a problem management system
- Coordinate resource communications and resolution of incident management process among stakeholders
- Ensure best in class IT Service delivery according to established SLAs and KPIs
- Work with Operations team to drive projects to improve IT Infrastructure and customer experience.
- Assess opportunities for optimization and initiate improvement process
- Leverage and execute industryleading infrastructure management and support methodologies designed to minimize customer outages and impacts
- Recommend and implement systems and processes to improve performance security and availability of IT Services. Work with Operations team to design and implement disaster recovery for sites supported.
- Assists in identifying and working with IT Site Manager on projects to improve IT infrastructure processes and customer experience.
- Identify opportunities for optimization and initiate recommendations to the IT Site Manager for any improvements
Education and Experience
- Bachelors degree in computer science Management Information Systems or equivalent work experience
- Minimum 5 years of IT experience
- Extensive experience with desktop hardware software applications operating systems and network connectivity is required.
- Experience working with executives and csuite in an IT support capacity.
- Advanced Windows Desktop OS knowledge
- Extensive knowledge of Active Directory Network Essentials SCCM m365 and VoIP systems
- Solid understanding of mobile and tablet device troubleshooting and configuration skills (iOS and Android)
- Demonstrated project expertise with infrastructure related projects
- Experience working with insourced and outsourced IT operations
- Strong analytical and problemsolving skills
- Excellent teamwork and collaborative skills
- Strong verbal and written communication skills in local and English language
Preferred Qualifications
- Experience with Server room configurations maintenance and monitoring
- Experience with Microsoft product maintenance
- Experience with network communications and wireless technologies
- Experience with VoIP unified communications services
- Track record of agility and flexibility in responding to IT issues.
- Familiarity with 24x7 manufacturing environments policies and procedures
- Familiarity with Project Management Framework
California Consumer Privacy Act (CCPA)
The Company is committed to complying with the California Consumer Privacy Act (CCPA) and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information including relevant criminal history and credit history; Social media information; Preemployment test results; Postoffer medical examination information and results including drug test results; Voluntary selfdisclosure information regarding minority veteran and disability status; and Information provided by you during the hiring process.
CP Kelco is an equal opportunity employer committed to the strength of an inclusive workforce. Preemployment drug screening is required.
NoneNone
Required Experience:
Senior IC
Employment Type
Full Time
