Technical Writer 2
Technical Writer 2
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Job Description
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Job Summary
Bread Financial is a leading global provider of tailored marketing and loyalty solutions delivered through branded credit programs that drive more profitable relationships between our Brand partners and their cardmembers. We offer private label cobrand and commercial products to many of the worlds most recognizable brands. We leverage unmatched customer insights advanced analytics and broadreaching innovative capabilities. It is how we deliver increased sales to our partners build enduring loyalty to their brands and provide more value to our cardmembers.The Technical writer will create update and maintain technical and nontechnical documentation for the Digital Capabilities group. It is required to work closely with the internal product owners and business teams to discuss and understand the enterprise level products and capabilities and publishing the information into clear concise and accurate content for end user consumption.
We are required to write documents that cater to both the external and internal audience. Our external brand facing documents provides direction to our Brand partners on integrating our capabilities into their software ecosystem when launching one of our products. The internal facing documents provides detailed information about a capability and are meant for our internal associate(s) or team(s) who are interested to learn and understand our capabilities.
To be successful at this role the writer will need to have a strong technical aptitude and quickly adapt to learning the products and capabilities.
Essential Job Functions
Ability to grasp complex business and technical information and write and organize net new documents for new products or capabilities
Understand and analyze the content in the existing documents to help identify gaps update and organize those documents to keep it up to date
Work with the various technical and business teams to accurately and effectively gather product information/requirements researching independently is necessary
Ability to interact efficiently with product owners business technology subject matter experts and other internal teams to ensure that specialized topics are appropriately addressed and discussed
Determine the clearest and most logical way to present information and instructions for greatest reader comprehension and writes and edits technical information accordingly
Ability to prioritize and manage multiple documentation projects simultaneously in an everchanging fast paced environment
Regular followups with stakeholders are a must to ensure timely reviewfeedback and other dependable tasks to help with timely closure of the document
Ability to respond to (and explain) feedback and synthesize information from multiple sources
Identify gaps in processes and/or content then drive to obtain necessary information
Create strong content that fulfills company standards and audience goals
Utilize a variety of media forms; include editing of images and screenshots
Adapt and strictly follow project schedules and deadlines
Inquisitive in nature to ensure documentation is detailed and thorough and a penchant to learn
Reports to: Manager or above
Direct reports: No this role is an individual contributor role
Minimum Qualifications:
Bachelors degree in either Information Technology Communications Journalism or equivalent professional experience.
Two to Five years of experience working in the technical writing field
Proven working experience in technical writing of product and/or software documentation. Strong working knowledge and skill in working with Microsoft Word Microsoft Visio and Snagit. Requirement gathering skills and experience is a must. Good knowledge of the Documentation Development Life Cycle (DDLC). Knowledge of the structure and content of the English language including the meaning and spelling of words rules of composition and grammar (fluent with the MSTP style guide). Ability to proofread documents of peers
Ability to be selfdirected and effective working independently and also to work as a team (Lead writer peers and a global team environment)
Be responsible and accountable for your deliverables workload and deadlines
Strong organizational and selfmanagement skills
Ability to deliver high quality documentation by paying attention to details
Ability to efficiently communicate information and ideas in writing or verbally to help others understand easily
Preferred Experience:
- Background or knowledge in banking or the credit card industry
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial
At Bread Financial youll have the opportunity to grow your career give back to your community and be part of our awardwinning culture. Weve been consistently recognized as a best place to work nationally and in many markets and were proud to promote an environment where you feel appreciated accepted valued and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and nontraditional career progression.
To learn more about Bread Financial our global associates and our sustainability commitments visit breadfinancial or follow us on Instagram and LinkedIn.
All job offers are contingent upon successful completion of credit and background checks.
Bread Financial is an Equal Opportunity Employer.
Job Family:
MarketingJob Type:
RegularEmployment Type
Full-Time
