Applications Engineering Sr Engineer Technical Support

Black Duck Software Inc. helps organizations build secure highquality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industryleading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Applications Engineering Sr Engineer

Black Duck Software Inc. is the trusted standard for companies that have a zerotolerance policy for software failures. Our Software Security and Quality business is all about building secure softwarefaster. That starts with our static analysis software composition analysis and dynamic analysis. So our customers can build security and quality into the DNA of their code at any stage of the software development lifecycle and across the supply chain. All while minimizing risks and maximizing speed of application development.

We seek aSenior Applications Engineer in Bangalore India to join our Product Support team

Job Description:

Every software company has bugs in their code. We help those companies find the defects that cause their products to fail!

Our products involve highly sophisticated cuttingedge software algorithms to detect critical defects and security vulnerabilities in source code. Therefore our technical support issues can be highly complex solving them requires intelligence insight and true technical expertise.

We are searching to find smart motivated Senior Applications Engineer with C/C C# and/or Java programming experience. We want to hire people who are eager to help the best engineers from the worlds top companies (our customers) solve complex problems in their source code and development environments.

If you have this programming knowledge and a passion for helping engineers find solutions for software quality and security needs then Black Duck Software Inc. is the right place for you.

The Applications Engineer will be responsible for resolving customer problems. In this role you will work closely with other members of technical support staff to provide highquality support to our customers.

Key Responsibilities:

The Senior Applications Engineer as part of our Technical Support Team will be responsible for resolving customer problems. In this role you will work closely with R&D and technical support staff to provide highquality support to our customers.

Tasks essential to this position include:

• You will be the Single Point of Contact for many of our strategic customers. You will be the customers trusted advisor and advocate understand the customers environment and business goals and work closely with the account team when needed.

• On a typical day a Applications Engineer will be primarily responsible for solving customers cases through a variety of customer contact channels which include telephone or email. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

• Work with support team and developers to provide resolution to customer issues.

• Research and respond to customer requests and provide detailed explanations to address questions and concerns from some of the Worlds brightest developers and software architects.

• Create knowledge items for recurring issues.

• Support a 24x7x365 organization by working rotational shifts and taking oncall responsibilities.

Key Qualifications:

• Bachelors degree or equivalent in a software or engineering discipline.

Key requirements:

• Typically requires at least 1 years of work experience in Technical support or development

• C/C/C#/Python or Java programming experience

• Ability to read and debug one or more of the following languages C/C C# Objective C Java

• Prior customer support experience with software applications

• Outstanding written and verbal communication skills

• Strong knowledge on Unix/Linux systems and Unix scripting

• A good understanding of Cloud based applications (using Docker Kubernetes AWS/GCP/AZURE services) and think about security and scalability from group up.

• Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization deadlocks keys normalization) in any Relational Database Engines (MySQL PostgreSQL Oracle SQL Server) OR exposure to search services fundamentals and troubleshooting (indices and JVM Memory analysis and CPU utilization) for key open source products.

• Experience with three or more of the following:

• Troubleshooting complex applications

• Docker containerbased applications

• Container Orchestration tools Docker Swarm & Kubernetes

• Web application servers particularly Tomcat

• Databases SQL

• Open Source Software

• Jenkins TeamCity or other CI tools

• Experience with cloud computing platforms (Amazon Web Services/AWS Google Cloud Microsoft Azure).

• Strong working knowledge of modern development technologies and tools such Agile CI/CD Git Terraform and Jenkins.

• Experience with tools like Coverity Blackduck Seeker Defensics Fortify Checkmarx Burp Rapid7 Twistlock Nessus NMap etc.

• You have a strong security background and at least 57 years experience in a handson application security role ideally on microservices and cloud platforms.

• Good knowledge and understanding about security vulnerabilities.

• Good knowledge about Open Source Licenses

• Good Understanding about Black Duck Hub is an added advantage

• Application security certification like OSWE GWAPT OSCP a plus.

• Good Understanding about Dynamic Application Security Testing (DAST) Seeker is an added advantage

• Ability to troubleshoot technical problems and demonstrate resourcefulness in obtaining necessary diagnostic information

• Ability to quickly assimilate complex problems and develop a resolution strategy

• Ability to solve problems and determine the root cause of issues

• Ability to use development tools software and advanced troubleshooting procedures. Must be able to tailor content to meet the needs of the client experience with Salesforce a plus

• Enjoy fastpaced energetic environment. Entrepreneurial and resultsoriented with a strong work ethic

• Can handle multiple critical client support issues and can effectively communicate this to senior management

• Smart creative energetic conscientious and enthusiastic personal

• Team player with a customerfocused attitude

• Outstanding negotiation skills with the ability to resolve issues and address complaints.

• Support a 24x7x365 organization by working rotational shifts and taking oncall responsibilities.

Black Duck considers all applicants for employment without regard to race color religion sex gender preference national origin age disability or status as a Covered Veteran in accordance with federal law. In addition Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.