drjobs Manager IT Operations

Manager IT Operations

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1 Vacancy
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Job Location drjobs

Toronto - Canada

Monthly Salary drjobs

$ 91200 - 136800

Vacancy

1 Vacancy

Job Description

Work Location:

Toronto Ontario Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$91200 $136800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience jobrelated knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

IT Operations Manager Workspace Level 3 Support

Job Description: The IT Operations Manager for Workspace Level 3 Support will lead a team of subject matter experts who provide guidance complex troubleshooting and root cause analysis at an enterprise level. This role involves planning coordinating and overseeing the activities of the Level 3 support team to ensure efficient and effective resolution of technical issues as well as being directly involved in the troubleshooting often acting as lead SME on incidents and calls. The manager will work closely with technical partners business units and leadership to maintain and improve IT systems operations and resolve issues in a timely manner.

Key Responsibilities:

  • Lead and manage a team of Level 3 desktop support analysts providing mentorship guidance and performance evaluation.
  • Oversee the endtoend support for Windows OS and Mac OS managing escalated incidents from Service Desk Level 1/2 business partners technical leadership and application owners.
  • Provide support as SME for the enterprise application stack including web browsers and Office 365.
  • Conduct root cause analysis and implement targeted remediation plans to address recurring issues.
  • Ensure compliance and security by proactively identifying and remediating Windows devices.
  • Collaborate with the Delivery and Solutions Engineering teams to prevent or resolve production incidents.
  • Review modify and implement procedural processes and documentation using industry standards and best practices.
  • Provide technical leadership and insight to continuous improvement initiatives.

Job Requirements:

  • Extensive technical knowledge of enterprise IT infrastructure with a focus on Windows desktop technologies.
  • Experience in Powershell scripting enterprise infrastructure Azure Active Directory (AD) Desktop Analytics Group Policy Objects (GPO) and System Center Configuration Manager (SCCM).
  • Strong leadership creative problemsolving planning and organizational skills.
  • Excellent oral and written communication skills with the ability to work independently and under pressure.
  • Ability to troubleshoot OS hardware/driver and application issues at a high level.
  • Experience supporting Mac OS in an enterprise setting.
  • 710 years experience with deep technical expertise in a large enterprise.
  • 3 years experience in a leadership role overseeing teams leading live incident calls coordinating across multiple groups/vendors and managing on call rotations.
  • Technical certifications and experience with digital experience platforms like Nexthink are a plus.
  • Undergraduate degree or Technical Certificate
  • Graduate degree preferred

Additional Information:

  • A technologyfocused degree in an appropriate discipline or equivalent work experience is preferred.
  • Effective time management skills and the ability to work under deadlines and operational pressures.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental wellbeing goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and wellbeing benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.


Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc. to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Required Experience:

Manager

Employment Type

Full-Time

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