Business Director- Operation Support

Job Summary:

Wells Fargo is seeking a Business Director Operations Support Leader under Wells Fargo Home Mortgage. The person will be responsible for developing implementing and executing business initiatives and programs as well as serving as advocates for Wells Fargos vision and business plans across Home Lending Operation team. Learn more about the career areas and business divisionsat wellsfargojobs.

In this role you will:

• Be accountable for all primary support activities for Home Lending Operations including change management project/initiative management business led learning onboarding and engagement with production leaders to improve and performance.

• Manage and develop multiple business functional areas with focus on implementing and delivering longterm strategies policies and process advancements for crossfunctional stakeholders and internal and external partners associated with the area of Business or who are affected by its outcomes

• Drive prioritization discussions with leadership to ensure resources are mobilized around highest value activities

• Lead Business team for assigned initiatives through extensive experience in Loan Origination workflow (processes and procedures) ensuring solutions are designed integrated and controlled to improve effectiveness limit risk exposure and create efficiencies as appropriate

• Execute on Business opportunities and strategies for process improvement and risk control development over the longterm in order to ensure operational excellence and process efficiency

• Have a deep understanding of the economic implications of strategic decisions affecting mortgage production with the ability to clearly articulate these impacts to stakeholders

• Interpret policies and procedures for longrange and fundamental retooling of perspective approach culture quality relationships operations and capabilities

• Collaborate and influence Home Lending Operations Retail leadership and partners to obtain resources influence outcomes address conflict and ensure alignment with Wells Fargo strategies or policies and business line objectives

• Manage allocation of people and financial resources for Business

• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 8 years of Project Management Business Implementation or Strategic Planning experience including Management or leadership experience or equivalent experience demonstrated through one or a combination of the following: work experience training military experience education

• 4 years of management or leadership experience.

Desired Qualifications:

• Experience with global operations including offshoring and use of third parties

• Strong financial acumen and experience in understanding the impacts of change and key initiatives on productivity capacity customer experience and expense.

• Extensive knowledge in Mortgage Production workflow (processes and procedures) and experience driving efficiency initiatives across operational functions.

• Demonstrated ability to create and present a clear strategic vision to executive leadership with exceptional polish and professionalism both in verbal and written communication.

• Excellent presentation skills.

Job Expectations:

• This position requires compliance with all mortgages regulatory requirements and Wells Fargos compliance policies related to these requirements. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents

• This position is not eligible for Visa sponsorship.

• This position offers a hybrid work schedule. Preferred location(s) listed below. Relocation assistance is not available for this position.

Posting Locations:

• Charlotte NC 550 S Tyron St

• Charlotte NC 1525 W WT Haris Blvd

• Des Moines IA800 S Jordan Creek Pkwy

• Minneapolis MN 600 Wells Fargo

• Dallas TX 1445 Ross Ave

• San Antonio TX4102 Wiseman Blvd

• Tempe AZ 1150 W. Washington

• New York City150 E 42nd St.

• St Louis MO 114 N Beaumont St Building D

• Wilmington DE2200 Concord Pike

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements skills experience or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. ThirdParty recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.