Sr Cloud Technical Lead

Sr Cloud Technical Lead Remote or Hybrid Cary North Carolina

Nice to meet you!

Were the leader in analytics. Through our software and services we inspire customers around the world to transform data into intelligence and questions into answers.

Were also a debtfree multibilliondollar organization on our path to IPOreadiness. If youre looking for a dynamic fulfilling career coupled with flexibility and worldclass employee experience youll find it here.

About the job

As a Sr Cloud Technical Lead for the SAS Cloud team in SASs Cloud and Information Services (CIS) division you will support the transition of projects or workstreams from theInnovation & Architecture pillars into operations as well as partner with the Innovation and Architecture teams to ensure that their output is consumable and supportable by the application and infrastructure teams. In addition you will enforce operation standards and drive innovation around operational tasks to increase service quality and reduce toil. You will work collaboratively and consult with customers analysts developers and implementation team members to identify best practices and achieve desired results.

In addition you will support the team with training expertise mentoring and best practices related to enterprise application technology architecture and support. You will work with global R&D Product Technical Support global PSD/Partners and CIS teams to drive customer satisfaction and ensure service quality across your assigned customer environments.

As a Sr Cloud Technical Lead you will:

• Serves as a point of contact to assigned customers for the engineering team and serve as a technical escalation support for other team members.
• Deliver excellent customer service using a customer first and continuous improvement mindset.
• Assist in the creation and review of standards documentation as provided by customer or crossfunctional team
• Assist in the definition the design documentation requirements for a solution
• Assist in the implementation and proof of concept testing for a proposed solution
• As required assist in the creation of design documentation for solution implementation for other team members.
• Document work in SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency.
• Assist in the creation and maintenance of service documentation including runbooks knowledge base articles and wiki content.

Additional responsibilities may include:

• Up to 10 travel may be required.
• Contribute to overall service quality by identifying or leading efforts that reduce time reduce toil and/or improve the customer experience within the assigned project.

Required Qualifications

• Bachelors degree in a quantitative field such as Computer Science Information Technology or related field.
• Participate in a 24x7x365 oncall rotation.
• 8 years of technical experience including:
  • 3 years of experience with Kubernetes / CaaS
  • 3 years of experience Enterprise Platform Support
  • 2 years of experience in systems support user support customer support consulting or training for enterprise class software and/or hardware.
  • 2 years of experience with UNIX or Linux supporting enterprise class applications.
  • 2 years of experience with OpenShift
• Youre curious passionate authentic and accountable. These are our values and influence everything we do.

Preferred Qualifications

• 2 years of platform administration experience with Viya 4
• 1 years of platform administration experience with SAS 9.4 M6 or SAS9.4 M8
• Familiarity with cloudbased platforms like MS Azure AWS GCP or OpenShift
• Familiarity with MobaXterm and WinSCP
• Experience with deploying and administering Kubernetes and containerized applications
• Experience with Ansible Terraform Jenkins Bitbucket or Git
• Experience with scripting and automation like Bash or Powershell
• Installing and using SAS software and solutions
• Programming in SAS
• Ability to travel up to 10 of the time

#LICC1

Worldclass benefits

Highlights include...

• Comprehensive medical prescription dental and vision plans.
• Medical plan options include
  • PPO with low annual deductible and copays.
  • HDHP combined with a health savings account with a contribution from SAS (no access to onsite health care center).
• Onsite Health Care Center (HQ) thats free to employees and family members enrolled in the PPO plan. Theres a pharmacy too! Not local to HQ The pharmacy will ship prescriptions for no additional charge!
• An industryleading 401k plan.
• Generous time away including vacation time a variety of paid holidays and our muchloved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off parental leave and unlimited paid sick days.
• Generous childcarebenefitsfor all fulltime employees

Diverse and Inclusive

At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership all the way up to the top; and its essential to who we are. To put it plainly: you are welcome here.

Additional Information:

To qualify applicants must be legally authorized to work in the United States and should not require now or in the future sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race color religion gender sexual orientation gender identity age national origin disability status protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified sas email addresses and never asks for sensitive personal information or money. If you have any doubts about the authenticity of any type of communication from or on behalf of SAS please contact

SASCLOUD

#SAS