PAS Specialist Patient Access Specialist
PAS Specialist Patient Access Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Department Overview
Immediate care offers same day scheduled appointments to patients with minor illnesses and injuries. We are open 8:00am8:00pm Monday through Sunday 365 days per year with limited hours on holidays. We have four Immediate Care locations: Beaverton Richmond Scappoose and South Waterfront. Our goal is to have two providers per day per location with availability to see 48 appointments per day per location.
Function/Duties of Position
CheckIn Patients:
- Greet and checkin new patients to the practice providing a high level of customer service in preparation for the visit.
- Check in / out established patients and make return appointments.
- Provide high quality customer service to both external customers (patients referring providers and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry.
- Obtain prior medical records and studies when appropriate.
- Enter all information accurately into OHSU databases or into the medical record when necessary.
- Answer all basic appointment questions.
- Determine and collect copayments/cash handling.
- Applies problem solving and negotiating skills in resolving patient concerns.
- Performs other administrative duties and/or projects as requested by providers managers and supervisors.
Answer Incoming Phone Calls:
- Verify account information including but not limited to demographics insurance and Primary Care Provider.
- Schedule appointments including but not limited to new patient ancillaries procedure services and followup appointments.
- Maintains current information on all managed care insurance plans and is upto date with all insurance plan changes utilizing information to efficiently and effectively obtain authorizations as appropriate.
- Solid understanding of ICD10/CPT coding requirements and issues.
- Responsible for keeping the schedule flowing smoothly and on time.
- Creates telephone and routes telephone encounters with accurate information for medical staff from patients or patients representative.
- Manages providers schedule and completes administrative work for team providers.
Enrollment & Eligibility:
- Confirms patient eligibility for health care coverage and clarifies any managed care arrangements.
- Obtains authorizations for clinical care procedures and laboratory studies.
Required Qualifications
Six months of work experience in a medical office setting including high volume direct patient contact OR
One year of work experience in a high volume direct public contact position
Job Related Knowledge Skills and Abilities (Competencies):
- Basic computer keyboarding skills including typing of 30 45 wpm.
Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.
Preferred Qualifications
Experience:
- Two or more years of experience in a medical office setting.
Job Related Knowledge Skills and Abilities (Competencies):
- Previous OHSU and EpicCare experience.
Additional Details
- This position has a home location of South Waterfront.
- This position is a weekend position with shifts scheduled Saturday through Monday.
- All Immediate Care PAS rotate to all 4 of our Immediate Care locations.
All are welcome
Required Experience:
Unclear Seniority
Employment Type
Full-Time
