Security Life Safety Manager

Job Title

Security & Life Safety Manager

Job Description Summary

The Security and Life Safety Manager is a senior position and is responsible for delivery of all Security Life Safety OH&S and security systems technical service and support to the designated portfolio the CORE a 2M sq ft mixed use office/retail complex spanning three city blocks in the financial core of Calgary AB. The primary objective of this position is to protect the assets of the site and to provide security & life safety services to tenants and their employees guests customers and other site visitors.

Job Description

Key Job Responsibilities & Accountabilities

1. Provide security management leadership to a team of 30 inhouse and contract personnel.

• Proactively manage the security and life safety program by utilizing risk management principles as well as data collection and analysis for specific risks to the site.
• Develop implement and maintain consistent security practices policies and procedures for The CORE in response to those risks.
• Seek out and apply effective and costconscious programs systems and resources to enhance C&W standard operating procedures through proactive strategic initiatives.
• Provide direction to all inhouse and contract security staff through developing and coordinating mentoring and teambuilding programs to enhance security expertise in various security disciplines.
• Communicate clear job expectations to all staff conduct performance reviews as required; counsel and coach employees experiencing difficulty. Develop team cohesiveness. Make recommendations for hiring / terminations / transfers.
• Provide direction and supervise contract service providers to ensure they supply the most qualified staff available in order to maintain C&Ws commitment to outstanding service working.
• Ensure the department is providing the appropriate level of protection through both security & life safety programs.
• Ensure that the security department in the assigned portfolio is being managed and maintained in a safe responsible manner in accordance with Company policies and to the highest level of operational efficiency.

2. Training Responsibilities

• Ensure the ongoing maintenance of the department training program that meets the various needs of The CORE its tenants other departments and guests and security department including security systems training security procedures training warden training and fire drills.
• Establish and maintain a team environment between supervisory field and thirdparty security staff and ensure a crosstraining program is introduced amongst the various security positions.
• Ensure the effective training of all inhouse and thirdparty staff on all fire life safety OH&S and other security related protocols and procedures as defined in the security procedures standing orders and training manuals.
• Maintain appropriate and up to date training records for all staff and ensure all thirdparty staff are introduced to a thorough sitespecific training regimen (maintaining training records through a training matrix).
• Identify and introduce new and improved security related procedures protocols and systems to meet new and current threats and operate in an efficient and safe team environment.
• Ensure that other Departments and their respective personnel are trained and practiced in Emergency Response Life Safety and Evacuation Procedures.

3. Security Systems Administration Responsibilities

• Establish an administrative framework that provides services for the entire security systems network. This will include software maintenance archive backups introduction of proper checks and balances procedures and regular maintenance tasks. Systems include but are not limited to:
• a. Security incident reporting and investigation system
• b. Access control system
• c. VSS system
• d. Intercoms & parkade duress systems
• e. Fire alarm system
• f. Elevator help phones
• g. Emergency mass communication system

• Provide clear direction on and introduce proper security procedures and controls for:
• a. Management and issuance of access control cards and key control
• b. Changes to fire alarm system or other security systems status
• c. Maintenance of all control room systems through various service providers

• Upgrade all systems as required to ensure maximum preparedness and introduce new systems as warranted and approved.

4. General Administration Responsibilities

• Provide clear direction to the security department by setting operating standards and establishing standard operating procedures and keeping such standards and procedures continually updated and current.
• Generate effective working partnerships within the department between departmental staff and managers and staff from other departments.
• Provide day to day management of all security related issues.
• Provide management guidance coaching training and supervisory support for the security supervisors and other department staff.
• Act as strategic liaison for all tenants service providers and outside emergency response agencies such as Calgary Fire Department BOMA Public Safety Committee NESP Calgary Police Service.
• Work within various legal parameters relevant to the position including Canadian Criminal Code Occupational Health & Safety Act Security Guard & Private Investigators Act Alberta Fire Code Occupiers Liability Act etc.

5. Life Safety Responsibilities

• Establish and maintain inspections processes to meet relevant fire and life safety code requirements and arrange for and maintain an organized hard copy file system for all inspection documentation.
• Liaise with auditors and inspectors to ensure that internal standards meet or exceed requirements.
• Constantly review and improve Critical Incident Response by
• a. Conducting tabletop training exercises for management of critical incidents with security staff management and operations staff
• b. Maintain as current the Crisis Response Plan and all sitespecific information relating thereto.
• c. Development and semiannual review of Threat Assessment for property having regarded for altering demographics.

• Ensure the corporate OH&S Policies and Procedures for the portfolio are adhered to by all departments and that full compliance is maintained in accordance with all OH&S policies procedures and regulations.

6. Expense Management: with regards to suppliers the position is responsible for:

• a. Coordination of bidding and pricing
• b. Preparation and recommendation of vendors for information of and final decision by Senior Management
• c. Issuance of purchase orders or receipt of contract
• d. Inspection of and confirmation of receipt of goods or services
• e. Provisions for competitive bidding
• Recommendations for selection
• Collection analysis and reporting of such statistical data as may be required to provide accurate and current assessments of property management objectives.
• Maintenance of quality and cost controls received from contractors:
• Evaluation of performance
• Evaluation of contract cost(s)
• Creation of the Security Department budget working within its boundaries forecasting expenses quarterly and reporting on variances

7. Freedom to Execute: Act Then Inform

• Where time is of the essence the Manager Security & Life Safety is authorized to take necessary steps to protect the safety of all users of the complex and to protect the complex and its assets from harm. This includes:
• Authorizing contractors to repair dangerous or potentially dangerous situations.
• Purchase of materials or supplies required to correct dangerous situations.

Skills / Knowledge / Experience / Education Required

Minimum Requirements:

• Experienced security manager working in both the commercial highrise and retail shopping mall environments.
• Certified Protection Professional Physical Security Professional Security Management Certificate or equivalent security industry designation preferred.
• Emergency Management or Business Continuity Planning Certification
• Diploma and above in Security Management a bonus.
• Minimum of ten years experience in the facility or corporate security environment with five years in a managerial capacity.
• Two years of retail shopping mall security experience.
• Experience with uniformed contract security management.
• A background in conducting risk assessments.
• Experience in implementing a comprehensive security program.
• Must hold or be willing to obtain a security licence.

Core Competencies and Skills:

• A high level of proficiency in working with Microsoft Office (Word Excel PowerPoint & Adobe) and the Perspective reporting system.
• Relevant experience in systems administration of IT systems basic networking and experience with external security products servicing Key Control VSS Access systems and Fire Alarm Systems and Monitoring.
• Possess an understanding of the property management industry.
• Innovative and strategic thinker with strong problemsolving and decisionmaking skills.
• A strong background including formal certification as a trainer coach and mentor to supervisory and operating staff.
• Excellent interpersonal & teamwork skills and the willingness and ability to meet and deal with tenants contractors and consultants on a onetoone basis and over the telephone and able to engage and interact with senior level corporate executives.
• The ability to multitask and prioritize multiple projects under tight timelines.
• Welldeveloped time management and organizational skills.
• Experience with budgeting forecasting and cost control measures.
• Selfmotivation and the ability to work both independently and as a member of a team.
• A high level of enthusiasm and a willingness to learn and grow professionally.
• Strong verbal and written communication skills.
• A history of data collection and analysis for problem solving and risk reduction.
• Willingness to accept additional responsibilities beyond specific duties listed.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse inclusive and barrierfree workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process please email your request to Please refer to the job title and job location when you contact us.

Cushman & Wakefield sengage respecter lquit en matire demploi. Notre objectif est doffrir un milieu de travail diversifi inclusif et exempt dobstacles. Si vous tes une personne handicape et que vous avez besoin de recevoir loffre demploi dans un autre format ou daccder toute autre mesure dadaptation au cours du processus dembauche veuillez soumettre votre demande par courriel Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: Cushman & Wakefield