Admissions and Placement Specialist

Summary:

Are you a positive engaging people person Do you thrive in a fastpaced environment with lots of changing needs and priorities If so and you love animals you should consider the role of Admissions and Placement Specialist at the ASPCA Adoption Center & Kitten Nursery.

The Adoption Center & Kitten Nursery is dedicated to helping animals by engaging community members directly in the work of caring for animals. The role of Admissions and Placement Specialist is crucial in making a positive impression on visitors volunteers and potential adopters. Admissions and Placement Specialists will help animals get ready for new homes ensure their welfare and help adopters find their ideal animal match. Admissions and Placement Specialists facilitate adoptions by engaging in conversation with potential adopters and counseling adopters in ways to prepare their home and family for their new pet. Admissions and Placement Specialist s also assist and support pet owners seeking to surrender their animals first exploring available and creative solutions that may find alternatives to surrendering their pet.

Admissions and Placement Specialists are part of a highperforming staff and volunteer team providing care for up to 3000 atrisk pets per year and will work collaboratively and effectively with internal and external stakeholders to further the ASPCAs ultimate desired outcome that all animals live good lives. They ensure that all visitors virtual or inperson to The Center receive prompt attention and exceptional customer service.

The Center currently provides shelter and adoption for five groups of animals:

Animal victims of cruelty and neglect brought to us by the NYPD Animals brought to us through our Community Engagement team Underage kittens and other medically compromised stray animals Animals surrendered by their owners and in need of adoption into new homes and Animals transferred in from shelter/rescue partners

Admissions and Placement Specialists report to the Manager of Admissions and Placement and are located at the 92nd St. location in NYC. Admissions and Placement Specialists perform a wide range of duties in order to foster an engaged and informed community and ensure pets and people experience positive outcomes.

*The schedule for this role is 4/10 hour days and includes a weekend day. This position requires a high level of flexibility. The successful candidate should be prepared to work nights weekends and holidays as needed.

Responsibilities:

Responsibilities will include but are not limited to:

Adoption Matchmaking 70

• Provide a safe and compassionate environment for animals in our care our staff and for our clients by using lowstress handling techniques.
• With enthusiasm and compassion assist potential adopters and guide them towards animals that may be the best match for them
• Develop a sense of Adopter expectations through a conversationbased empathetic approach with attention to nonverbal behavior
• Approve appropriate matches and decline adoptions that are not a match. When declining help adopters understand the reason for the decision and work to help the adopters find appropriate alternatives if any exist
• Counsel adopters on the medical and behavioral care their animal has received and coach adopters on the techniques and care identified for a successful postadoption experience for pet and pet owner
• Coach potential adopters in socialization and training of the animals theyre interested in
• Be familiar with all the available dogs and cats including their attributes and challenges. Present animals enthusiastically and objectively
• Check health and welfare status (medical behavioral and social) of each animal daily using shelter management software and update volunteers accordingly in order to provide the most current accurate information for potential adopters
• Assist with onboarding training coaching and supervision of volunteers in use of the Adopter survey and the adoption process as well as Fear Free philosophy and techniques
• With Manager Adoption Center & Kitten Nursery Marketing write compelling feline and canine inshelter and website bios that showcase an animals attributes and challenges equally
• Conduct adoptions onsite and using audio/video technology and electronic forms from start to finish including processing paperwork and financial transactions
• Create and maintain animal record in the database including the thorough documentation of all Matchmaking conversations.
• Cross reference adopters in the animal abuser registry if/as required by NYC and NY state regulations
• Shadow or deploy with Community Engagement Community Medicine Relocation or National Response Team or shadow another ASPCA department once per year

Admissions and Client Support 20

• Assist members of the public who are surrendering or rehoming their pet by providing relevant intake support including alternatives to surrender; collect necessary information about the pet to assist in rehoming and when appropriate connect owner with appropriate rescue groups and other resources
• Teach the public about animal care animal welfare and Fear Free philosophy and techniques
• Actively seekout opportunities to engage the visiting public in animal welfare and the ASPCAs work

Animal Care and Welfare 10

• Ensure the welfare of animals in our care by attending to their physical and emotional health and comfort following all ASPCA protocols.
• Read and follow all kennel signage regarding animal treatment and care.
• Transport animals using lowstress animal handling techniques and following applicable organizational policies and protocols between ASPCA facilities and to partner agencies.
• Provide animal socialization enrichment and reinforce training methods put in place by the Adoption Center Behavior team

Exemplify the ASPCAs Core Values:

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team that we are stronger together
• Seeks to Elevate others and reimagine what is possible
• Focuses on Impact specifically making change for animals

Qualifications:

• Exceptional communicator and team player who thrives in a fastpaced shelter environment
• A passion for providing exceptional customer service experiences
• Ability to communicate effectively courteously and professionally with a variety of individuals representing diverse cultures and backgrounds in both spoken and written English
• Ability to work closely with behaviorally and medically compromised animals and feel comfortable working in an environment where euthanasia is performed.
• Ability to work effectively both independently and in a team environment in an atmosphere of distractions multiple projects shifting priorities and deadline pressures
• Embraces differences allows others to speak and seeks to understand their viewpoints
• Ability to build and sustain positive and productive relationships within and across departmental teams with volunteers and the public
• Positive and engaging demeanor; enjoys working with people
• Selfmotivated with a solutionoriented attitude
• Demonstrated ability to negotiate and manage conflict
• Proficiency using a computer; experience with PetPoint or similar database a plus
• Strong interest in animal welfare and advocacy
• Ability to walk bend stand and reach constantly during a minimum 8hour day; ability to lift to 30 lbs ability to walk dogs up and down stairs
• Comfortable working with and around dogs and cats

Language:

• Other languages desirable

Compensation and benefits:

Starting pay for the successful applicant will depend on a variety of factors including but not limited to education training experience location business needs internal equity market demands or budgeted amount for the role. The target hiring range is for new hire offers only and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

For hourly roles: The target hiring range for this role is $23.33 $24.77 hourly.

For more information on our benefits offerings clickhere.

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Qualifications: