Cloud Support Engineer
Cloud Support Engineer
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Job Description
What will you do :
2 years of handson experience as a Cloud Engineer
Experience monitoring a 24/7 SaaS with I&P management proper understanding.
Basic Scripting experience to troubleshoot.
Deep understanding of manual data analysis reporting.
Deep understanding of monitoring tools to troubleshoot and find root cause experience with Datadog.
Good knowledge of at least one operating system: Linux Unix Solaris Ubuntu Windows. Preference is any LINUX flavored operating system (eg: Ubuntu or Red Hat)..
Basic understanding of networking: TCP/IP IP addresses HTTP DNS VPN. Especially cloud networking.
Good understanding of container technology (Docker) and Container orchestration technology (Kubernetes) to do basic troubleshooting.
Experience in Debugging production level disruptions using traces metrics and dumps.
Good handson experience in Incident and problem management process and tools around it like Jira Mattermost Confluence etc.
Very good communication skills
Requirements
What we are looking for :
Monitor APM and infra for the whole system in a 24/7 model.
Develop automation to generate reports.
Provide first level analysis using debugging traces and dumps present in APM tools like datadog
Monitor quality of I&P with proper guidance and work in collaboration of DevOps teams
Prepare and present reports around performance metrics.
Lead meetings for Incident and problem management
Analyse historical data and provide insight to do problem clustering.
Employment Type
Full-Time
