Principal Engagement Partner

At Anaplan we are a team of innovators who are focused on optimizing business decisionmaking through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers success and to our Winning Culture.

Our customers rank among the whos who in the Fortune 50. CocaCola LinkedIn Adobe LVMH and Bayer are just a few of the 2400 global companies that rely on our bestinclass platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas we behave like leaders regardless of title we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategyled valuesbased and disciplined in youll be inspired connected developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

Anaplan is hiring a Principal Engagement Partner. This is a businesscritical position within our Professional Services organisation tasked to lead our most strategic customer engagements to ensure successful outcomes with the Anaplan solution. This position will work crossfunctionally with our customers partners and internal Anaplan teams to coordinate plan and execute delivery engagements for new and existing Anaplan customers implementing our products.

Specifically you will drive your own engagements leading executive relationships managing program/project governance and ensuring alignment of defined customer outcomes and coordinating implementation resources across partners and Anaplan teams.

Youll be someone who is not afraid to advise a customer partner or your team members in the Supply Chain one day then Finance or Sales the next all under the guidance of implementation success aligned to customer outcomes. We truly go across the entire business so youll need to be flexible and assist in developing and executing a framework that spans across industry verticals use cases and all Anaplan products.

As the overall engagement delivery leader it means you need to take all your experience in project/program management implementation delivery and customer management and combine them to guide and lead the customer and your team members (internal and partner) to each customers desired outcomes. It sometimes means you will need to leverage your experiences with successful outcomes and through challenges to help others learn and share techniques to drive customer value and measurable outcomes for our customer implementations.

You will be required to support our key delivery KPIs in partnership with other team members within each of your engagements to ensure consistent customer outcomes maintain delivery quality and meet our customers business objectives. Major KPIs include:

• Implementation Health
• Customer Satisfaction
• Implementation TTV (time to value)
• NRR (Net Review Retention)

Your Impact

• Building executive relationships with your customers and partners (as applicable) to instill confidence and articulate value in the Anaplan solutions being implemented
• Working crossfunctionally with members of the project team (internal and external) by taking sophisticated implementation issues and breaking them down into simple manageable steps or milestones to increase TTV
• Mastery and of The Anaplan Way implementation methodology to ensure powerful yet easytouse models are built within agreed timelines and that the approach reflects the product strategy and direction of innovation (i.e. Apps addon products etc.
• Using your spirit and tenacity to drive excellence throughout the entire customer lifecycle; ensuring timely onbudget deliveries and often assisting with enablement and expansion efforts postlive.
• Consolidating and curating implementation delivery best practices insights and advice to the entire team of engagement delivery directors.
• Oversight management and reporting upon all active customer implementations with active resolution of all customer issues promptly and effectively.
• Establish relationships with and enable key partners to help them improve in the engagement delivery acumen and best practices
• Maintain weekly biweekly and monthly cadence calls with your customers partners and internal team members specific to project milestones project status reporting key initiative progress etc.
• Serve as the primary point of contact and engagement owner for implementations assigned providing regular insights to internal Leadership teams.
• Lead customerfacing meetings ranging from operational management to Csuite.
• Collaborate with different personalities to align on key decisions including release scope deployment timelines resource management model design testing/training plans and change management.

Your Qualifications

• Proven Program/Project Manager at a Senior level or above who operates as a selfstarter that drives customer success in complex customer environments at the executive and department levels.
• Ability to understand customer requirements and work with the team to translate those into simple usable yet highvalue solutions.
• Ability to partner with crossfunctional stakeholders (i.e. account executives partners product professional services and customer success leadership).
• Highly datadriven with a commitment to process and excited about driving and tracking consistent implementation processes.
• Inspiring program / project leader who has a passion for delivery excellence and enjoys building best practices repeatable tools and frameworks and enjoys coaching and teaching others.
• Very strong ability to influence and manage crossfunctional team members who do not directly report to you.
• Team player with the highest level of integrity.
• Experience in enterprise software project management customer success management management consulting or related fields.
• Passionate about technology and how it can be leveraged to drive measurable business impact.

Preferred Skills

• Must have experience implementing Enterprise Performance Management solutions (preferred).
• Advanced Microsoft Excel and financial modeling skills.
• Knowledge of a formal system implementation methodology requirements gathering design build/test and deploy (Agile methodology preferable).
• Superb written and oral communication skills.
• Penchant for service excellence and a collaborative style.
• Subject matter expertise in planning and modeling in Supply Chain Finance HR or Sales.
• Strong understanding of data integration (inbound and outbound).
• Passion for business analytics modeling and planning.
• Highly organised and resultsoriented with an Executive presence and coaching mentality.

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