Assistant Supervisor Entertainment
Assistant Supervisor Entertainment
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Salary Not Disclosed
1 Vacancy
Job Description
Join us at Sesame Place and help bring joy excitement and lasting memories to people from around the world. Were seeking enthusiastic dedicated and hardworking individuals to become our Ambassadors. Come and play an important part on our incredible team today!
What you get to do:
We are seeking an Entertainment Assistant Supervisor who can bring our in a theme park to life! Vision creativity innovation and an unyielding commitment to excellence are all critical to helping our entertainment department function. You will:
- Provide exemplary service and ensure Entertainment Standards are met including resolving guest concerns investigating and providing recommendations to correct reoccurring guest issues ensuring all team members are providing the highest level of guest courtesy recognizing and rewarding team members who provide exemplary service
- Assist Entertainment supervisors with overseeing the daily operation of the entertainment department including cleanliness crowd control and safety
- Entertainment Assistant Supervisors may be scheduled in a performer and/or costume character roles to cover daily positions as needed
- Train evaluate coach and develop the performers within the entertainment department administering feedback sessions and evaluations in a timely manner
- Handle Guest Service matters in a timely manner according to departmental procedures
- Supervise team members while enforcing and complying with safety procedures and guidelines
- Complete appropriate paperwork and administer discipline within a timely manner
- Ensure compliance of Child Labor Laws with regards to breaks lunches and hours worked per day
- Manage daily staffing assignments
- Various tasks for assigned venue/area to include but not limited to monitoring team member hours and show schedule team member documentation updating/maintaining team member files checking/responding to email in a timely manner and assisting guests when necessary
- Responsible for accurately recording team member labor hours
- Establish and maintain a positive atmosphere which ensures the highest level of team member while supporting and demonstrating exemplary guest service
What it takes to succeed:
- A passion for customer service
- Excellent multitasking and time management skills
- Outstanding communication and problemsolving abilities
- Active listener with the ability to anticipate guests needs
- Ability to work in a team to promote and ensure a safe and secure environment
- High level of guest hospitality skills interpersonal skills and the ability to multitask required
- High school diploma preferred
- General knowledge of theatrical operation required
- High level of verbal or written communication skills
What else is important:
- Must be 16 years of age
- Valid drivers license to operate parade floats required
- Minimum of one 1 complete season or equivalent as a performer or equivalent external experience
- No significant performance deficiencies within a 1year period
- Ability to lift push pull and/or carry up to 50 lbs
- Position engages in extensive walking and standing throughout entire work shift
- Perform the following physical activities: kneeling squatting bend floorto waist/waisttooverhead reach overhead simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
- Perform cleaning duties; including use of cleaning chemicals
- Willingness to comply with all SEA grooming guidelines and employment standards
- Ability to work indoors and outdoors in varying weather to include extreme heat
- Flexible consistent availability (including nights weekends and holidays) and adhere to our Holiday and Availability agreement
- Consistently practice safe work habits including the use of
- Ability to successfully complete all legal company and department training requirements within established timelines
The perks of the position: Ambassadors will enjoy a fun fastpaced environment and great teammates as well as:
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food merchandise etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE RACE COLOR RELIGION GENDER NATIONAL ORIGIN SEXUAL ORIENTATION GENDER IDENTITY OR EXPRESSION DISABILITY OR COVERED VETERAN STATUS.
Required Experience:
Manager
Employment Type
Part-Time
