CMDB - Assistant Manager
CMDB - Assistant Manager
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Job Description
Configuration Assistant Manager
Gurgaon Haryana India
Working as part of the Configuration Management Team with close contact with Application Development and Support Infrastructure and Service Management. The CMDB Assistant Manager will work on CMDB accuracy required communication and followups and increase efficiency in request processing and reporting capabilities. Working as part of the Configuration Management Team with close contact with all the Service Management workstreams the Configuration Assistant Manager will enforce the established processes and provide first and second level configuration activities. This role will have a focus on continual improvement of operational processes.
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What will your essential responsibilities include
Review and processing of CMDB requests submitted through the Service Catalog.
Providing ad hoc and scheduled data extracts to customer base.
Primary responsibility for level one customer communication.
Building new and improving existing operational processes identified from feedback from customers and upper management.
Working with other Configuration Management team members to satisfy key stakeholders requirements.
Assisting in documenting Service Asset and Configuration processes and procedural documentation.
Provide holiday cover for the Configuration Management Team as required.
You will report to Configuration Team Manager.
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Were looking for someone who has these abilities and skills:
Required Skills and Abilities:
Experience with Asset and Configuration Management Processes involving both inhouse and externally supported applications.
Experience in working within an established CMDB including the creating and maintenance of records relationships services and processes.
Understanding of ServiceNow CDSM data models.
Excellent working knowledge of IT Operations and support organizations would be an advantage.
Ability to articulate process and drive consistent process improvements that aid End Users.
Preference will be given to candidates with experience in Service Management principles.
Knowledge of Configuration Management and its role in the IT Services life cycle.
Able to organise self including effective scheduling prioritisation and time management skills completing tasks to tight deadlines. Demonstrates a can do attitude.
Effective communication skills for both conveying process and understanding customer need.
Proven track record of knowing what it takes to provide a consistently firstclass customer service internally and/or externally.
Ability to build effective working relationships (Internally/Externally) establishing credibility amongst a wide and demanding client group.
Comfortable taking ownership for own work identifying the need for action (using initiative) whilst working effectively within a team.
Intermediate working knowledge of Microsoft Office programs MS Teams and Power BI (or equivalent).
Basic knowledge of MS Azure or AWS Cloud solutions.
Desired Skills and Abilities:
Displays a resilient and adaptable style track record of remaining calm in demanding circumstances adjusting comfortably to changing conditions / priorities.
Excellent attention to detail and a meticulous eye for identifying inconsistencies / inaccuracies.
Demonstrable evidence of interpreting and manipulating data clearly and accurately with the ability to extract and clearly articulate key points.
The role would suit flexible highly driven selfstarters with a desire to challenge and deliver.
AXA XL the P&C and specialty risk division of AXA is known for solving complex risks. For midsized companies multinationals and even some inspirational individuals we dont just provide re/insurance we reinvent it.
How By combining a comprehensive and efficient capital platform datadriven insights leading technology and the best talent in an agile and inclusive workspace empowered to deliver top client service across all our lines of business property casualty professional financial lines and specialty.
With an innovative and flexible approach to risk solutions we partner with those who move the world forward.
Learn more at axaxl
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender sexual orientation age ethnicity and origins marital status religion disability or any other protected characteristic.
At AXA XL we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract develop advance and retain the most diverse workforce possible and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Its about helping one another and our business to move forward and succeed.
- Five Business Resource Groups focused on gender LGBTQ ethnicity and origins disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl/aboutus/inclusionanddiversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL Sustainability is integral to our business strategy. In an everchanging world AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 202326 Sustainability strategy called Roots of resilience focuses on protecting natural ecosystems addressing climate change and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather increasing temperatures and rising sea levels cause both social inequalities and environmental disruption. Were building a net zero strategy developing insurance products and services and mobilizing to advance thought leadership and investment in societalled solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues engaging our external partners and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them known as AXA XLs Hearts in Action programs. These include our Matching Gifts program Volunteering Leave and our annual volunteering day the Global Day of Giving.
For more information please see axaxl/sustainability.
Required Experience:
Manager
Employment Type
Full-Time
