Accounting Customer Service Representative
Accounting Customer Service Representative
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Job Description
Company Name: PBS Systems
Job Location: Milton ON
Job Type: Fulltime Permanent
Internal Job Title: Accounting Support Analyst Tier 1
Reports To: Team Lead Accounting Support
Job Requirement(s): Travel throughout Canada and USA 1 week per month
No. of Openings: 1
PBS is the fastest growing All Inclusive Business Platform vendor in North America and weve only just begun!
The Opportunity:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform and we need your help.
We are unique in the industry because we view our customers as business partners technology innovators and friends. Our software can run all aspects of an automotive dealership with sales service inventory management and accounting modules.
And thats where you come into the picture. While specific roles are posted PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team we will continue the process of moving you into new roles based on your talents growth and interests.
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team.As an Accounting Customer Service Representative you will provide excellent training to our new and existing customers in the accounting module of our software by assisting customers during develop install and training process of their new dealership software.
Responsibilities:
- Handling incoming external and internal issues concerns and requests through all our support channels (Phone Email Live Chat etc. within our department and ensuring they are addressed in a professional and timely manner
- Logging and documenting all customer interactions within our ticketing system and escalating matters as required
- Collaborating with other groups/departments to streamline service delivery
- Identify opportunities to drive process improvements that positively impact the clients experience
- Develop knowledge and understanding of our software and the supporting infrastructure.
- Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
- Achieving and exceeding KPI targets and other metrics defined by the department
- Available to travel at least 1 week per month throughout the US and Canada
- Keeping abreast of software enhancements and new releases by attending Apogees and reviewing release notes
- Commit to an ongoing personal development and crosstraining as recommended by your Team Lead
- Other duties as required
Qualifications:
- High school diploma
- Accounting Diploma/Certificate
- Must have Valid Drivers license
- Fundamentals of basic accounting
- Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11 Outlook Excel Word Teams etc.
- Automotive Dealership Accounting Department experience is an asset
- Customer service experience
- Possess excellent communication and analytical skills
- Strong analytical and organizational skills
- Works well both with a team and independently
- Ability to embrace variety structure change and innovation
- Available to work occasionally Saturday and/or Sunday due to travel schedule
What we offer:
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- Free parking
- Staff events
- Competitive base salary $48000k/yr. to $58000k/yr.
- Great referral bonus
- Staff discounts with GM Dell and more
Should you be selected for an interview you will be contacted via email. Please monitor your junk/spam folder.
PBS Systems thanks all applicants for their interest however only those selected for an interview will be contacted. PBS Systems is an employmentequity employer. Candidates who require accommodations throughout the recruitment process please contact theRecruiting Department.
Other details
- Job FamilyPBS CS Support
- Pay TypeSalary
- Travel RequiredYes
- Travel 25
- Telecommute 0
- Required EducationAssociate Degree
Required Experience:
Unclear Seniority
Employment Type
Full-Time
