External Client Communications Manager-Hybrid
External Client Communications Manager-Hybrid
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Job Description
Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients developing strategies products and services to support the financial wellbeing of their more than 5 million diverse customers in communities across Canada. For more information visit www.central1.
What we offer:
- Worklife flexibility
- Hybrid workenvironment
- One time allowance to set up your office for remote first employees
- Variable annual incentive plan
- Generous annual vacation allotment
- Topnotch flexible benefits planincluding family building and gender affirmation
- Retirement Plan matched contributions at 6
- Access toa learning platform and educational assistancesupport
- Access to a virtual wellness platform
- Career development opportunities
- Wellness Flex Fund to support personal interest and activities
- Day off to volunteer in your community andother paid time off options
- Corporate discounts
*subject to employment agreement
Job Summary:
The External & Client Communications Manager plays a vital role in developing and maintaining communication programs that our clients and members can rely on. This role works closely with clientfacing teams product owners and the broader communications and marketing team to create a clientcentric experience built on credibility consistency and authenticity.
What youll be doing:
ClientFocused Communication Strategy
Develop implement and manage clientfocused strategies key messages and tactics to enhance engagement in a B2B environment
Increase the profile of Central 1 and its member credit unions while aligning communication efforts with business priorities and strategic objectives.
Project & Strategic Initiative Leadership
Lead external communications projects and strategic planning initiatives collaborating with the larger communications team or key corporate projects.
Client & Internal Collaboration
Work with clients and internal teams to share knowledge stay informed of industry trends and foster collaboration in the financial services sector.
Communications Best Practices & Process Improvement
Stay up to date with communications best practices and adopt them when appropriate.
Identify and address issues in communication processes to improve efficiency and effectiveness.
Crisis Communications Management
Lead and support the crisis communications plan to ensure a timely and effective response to potential issues.
Event & Webinar Support
Assist in managing clientfacing events including webinars speaking engagements and inperson events.
Content Development & Management
Develop and maintain a variety of communications materials such as: positioning statements and messaging executive overviews and news releases client email communications and scripts and website content and other relevant materials
Product & Service Knowledge
Maintain uptodate knowledge of Central 1s products and services to effectively communicate value to clients and members.
Additional Responsibilities
Perform other duties as needed to deliver exceptional service and support Central 1s business and strategic goals.
What youll have:
Education & Experience:
A University degree in Communications Public Relations or a related field or equivalent education and experience
6 years of progressively senior experience in communications roles.
Experience in financial services or B2B corporate environments is highly preferred
Certifications:
Certification in CMP SCMP (GCCC IABC) or APR (CPRS) is a plus
Communication & Strategic Leadership:
Exceptional written and verbal communication skills with proven experience in strategic communications planning for complex organizations with multiple stakeholders.
Skilled in managing issues adapting to shifting priorities and demonstrating strong customer service client management and leadership abilities.
Develop and implement communication plans that align with business objectives.
Identify opportunities to enhance communications with clients members and the broader industry.
Set clear goals meet deadlines build relationships take ownership of outcomes and work with a sense of urgency
Technical Proficiency:
Experience with web content management systems (e.g. WordPress) communication tools (e.g. Pardot Salesforce) and analytics platforms (e.g. Google Analytics).
Proficiency with MS Office 365 including Teams.
Social Media & Analytics:
Experience using social media platforms (LinkedIn Facebook Instagram YouTube) for business purposes.
Proficiency with analytics tools to measure and report on effectiveness.
Writing Expertise:
Strong writing skills tailored for various B2B (and potentially B2C) audiences.
Deadline Management:
Ability to meet deadlines in a fastpaced dynamic environment.
DecisionMaking & Critical Thinking:
Ability to make sound decisions particularly with a focus on reputation management.
Analytical & ProblemSolving:
Strong analytical planning organizational and change management skills.
Solid business acumen with a focus on strategic communications.
Salary range: $95000$110000
The salary range representsthe job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant jobrelated factors such as knowledge skills qualifications experience and education/training.
#LIHybrid
Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.
Employment Type
Full-Time
